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Organizational-Behaviors-and-Leadership Sample Questions Answers

Questions 4

A company switched from assembly lines to self-managed work teams.

What can team members do to improve the synergy and success of their teams?

Choose 1 answer

Options:

A.

Change work group roles at random

B.

Assign individual roles rather than mutual team roles

C.

Share information but not engage in collective performance goals

D.

Take action on problems as individual members as well as in work teams

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Questions 5

A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year's experience with the new team structure, it was obvious that productivity had decreased. A consultant's conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams' failure to perform.

Which approaches to performance evaluation and granting rewards would have been more effective in this situation?

Select one.

Options:

A.

Individual and group evaluation with individual and group rewards

B.

Group performance evaluation with individual rewards

C.

Group performance evaluation with group rewards

D.

Individual performance evaluation with group rewards

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Questions 6

How might a charismatic leader work to increase performance in an organization?

Choose 1 answer

Options:

A.

Articulate an appealing vision.

B.

Demonstrate Type A behavior.

C.

Avoid unconventional behavior.

D.

Issue a memo calling for increased effort.

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Questions 7

An employee enjoys having a large span of responsibility and is motivated to do well because of

personal feelings.

Which kind of reward is this?

Choose 1 answer

Options:

A.

Intrinsic reward

B.

Extrinsic reward

C.

Affiliation reward

D.

Compensatory reward

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Questions 8

Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.

Which type of teams should they create?

Select one.

Options:

A.

Virtual teams

B.

Self-managed teams

C.

Quality teams

D.

Competitive teams

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Questions 9

Which option defines organizational culture?

Choose 1 answer

Options:

A.

A diverse cultural subset working together to strengthen impact

B.

A shared system of meanings that is unique to the organization

C.

An organizational segmentation according to cultural background

D.

A human resources department program for recognizing diversity

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Questions 10

Employees A and B work together on the same project team. When the team faces a complex

problem, the team leader usually asks B to generate alternative solutions for the team to consider.

Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that

the team can effectively influence its environment. Employee A tends to do well on jobs that are

routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.

Which statement is correct?

Options:

A.

Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.

B.

Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.

C.

Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.

D.

Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.

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Questions 11

A team is struggling to become productive but cannot decide who should do what.

How should the team leader attempt to resolve the problem?

Choose 1 answer

Options:

A.

Resign as team leader

B.

Coach the team through the difficult

C.

Disband the team because the problem cannot be solved

D.

Research the problem and impose a solution without argument

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Questions 12

Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.

Which suggested action can the company take to increase group cohesiveness?

Select one.

Options:

A.

Physically isolate the group

B.

Make the group larger

C.

Decrease the difficulty of becoming a group member

D.

Establish more rigid roles for group members

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Questions 13

What is an advantage of a strong organizational culture?

Select one.

Options:

A.

The culture fosters ambiguity.

B.

Employee commitments are weak.

C.

The internal climate exhibits high behavioral control.

D.

Core values are weakly held and shared by few employees.

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Questions 14

Which characteristic is unique to virtual teams as compared with face-to-face teams?

Select one.

Options:

A.

Limited social context

B.

Members from same hierarchical level

C.

Members with varied skills

D.

Diversity of member backgrounds

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Questions 15

What is a characteristic of cross-functional teams?

Select one.

Options:

A.

Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.

B.

Team members are from a vertical cross-section of the organization.

C.

Although team members cross functions they come from the same work area.

D.

Team members are from about the same hierarchical level.

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Questions 16

Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?

Choose 1 answer

Options:

A.

Social loafing

B.

Independent effort

C.

Selective perception

D.

Employee disengagement

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Questions 17

What defines acceptable standards of behavior that are shared by group members?

Select one.

Options:

A.

Group status

B.

Group norms

C.

Group conformity

D.

Group roles

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Questions 18

Which theory of motivation focuses on 5 levels of needs, and further separates those needs by

lower-order needs and higher-order needs?

Choose 1 answer

Options:

A.

McGregor’s Theory X and Theory Y

B.

McClelland’s Theory of Needs

C.

Maslow's Hierarchy of Needs Theory

D.

Two-Factor Theory

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Questions 19

What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?

Choose 1 answer

Options:

A.

Virtual team

B.

Diverse team

C.

Divergent team

D.

Cross-functional team

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Questions 20

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

Choose 1 answer

Options:

A.

Roughing and compromise

B.

Authoritative command and roughing

C.

Expansion of resources and confrontation

D.

Superordinate goals and altering the structural variables

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Questions 21

Three employees meet face-to-face to identify a problem and resolve it through open discussion.

Which type of conflict resolution technique is this?

Select one.

Options:

A.

Compromising

B.

Devil’s advocate

C.

Smoothing

D.

Problem solving

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Questions 22

What is a characteristic employed by transformational leaders?

Choose 1 answer

Options:

A.

Contracts exchange of rewards for effort

B.

Provides vision and sense of mission and gains trust

C.

Practices management by exception

D.

Intervenes only if performance standards are not met

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Questions 23

What is a difference between a work group and a work team

Select one.

Options:

A.

A work group's performance is greater than the sum of the individual inputs while a work teamfocuses on improving individual efforts.

B.

Work group members work individually while work teams accomplish work through a coordinated effort.

C.

Work group skills are complementary while work team skills are random and varied.

D.

The goal of work groups is collective performance while the goal of work teams is to share information that is helpful to each worker.

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Exam Code: Organizational-Behaviors-and-Leadership
Exam Name: WGU Organizational Behaviors and Leadership (IBC1)
Last Update: Sep 10, 2024
Questions: 78
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