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Information-Technology-Management Sample Questions Answers

Questions 4

A company wants to create a shopping bot that will search several retailers' websites to find the best prices on products that it frequently orders. Which type of software should the company use to create a shopping bot?

Options:

A.

Virtual reality

B.

Neural network

C.

Intelligent agent

D.

Fuzzy logic

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Questions 5

Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

Options:

A.

Business continuity plans

B.

Augmentation plans

C.

Authentication plans

D.

Disaster recovery plans

E.

Backup and recovery plans

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Questions 6

Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

Options:

A.

Rapid application development (RAD)

B.

Joint application development (JAD)

C.

Discovery prototyping

D.

Loose coupling

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Questions 7

What is the role of executive sponsors in a project?

Options:

A.

Tracking to ensure all key project milestones are completed on time

B.

Defining and developing the project plan

C.

Providing financial resources for a project

D.

Collaborating with project staff to ensure their own interests are represented

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Questions 8

A director of software development observes friction between various team members. How should the director alleviate team friction?

Options:

A.

Ask each team member to provide weekly feedback via email

B.

Create a culture of showing appreciation

C.

Nurture competition among team members

D.

Provide a public forum for anonymous feedback

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Questions 9

Which business layer determines which products or services are being sold and to whom?

Options:

A.

Systems

B.

Operating

C.

Corporate

D.

Strategy

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Questions 10

What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

Options:

A.

Report IT issues to the CIO as they arise and implement the ClO's solutions

B.

Recognize the possibility of budget overages before they occur

C.

Discover and review development in information technology

D.

Recommend opportunities and actions to benefit the organization

E.

Oversee hiring to enhance the implementation of future improvements

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Questions 11

A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

Options:

A.

Distributing

B.

Analyzing

C.

Predicting

D.

Reporting

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Questions 12

A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?

Options:

A.

Distribution management (DM)

B.

Customer relationship management (CRM)

C.

Supply chain management (SCM)

D.

Operations management (OM)

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Questions 13

Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

Options:

A.

Rapid application development (RAD)

B.

Joint application development (JAD)

C.

Discovery prototyping

D.

Loose coupling

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Questions 14

Which basic business system serves operational level analysts in an organization?

Options:

A.

Optimization analysis system (OAS)

B.

Decision support system (DSS)

C.

Transaction processing system (TPS)

D.

Executive information system (EIS)

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Questions 15

Which operational customer relationship management (CRM)technology maintains customer data and identifies prospective customers for future sales?

Options:

A.

Cross-selling

B.

Campaign management

C.

Call scripting

D.

Contact management

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Questions 16

Which organizational policy states that an employee should never send unsolicited emails outside the organization?

Options:

A.

Information use policy

B.

Employee monitoring policy

C.

Anti-spam policy

D.

Social media policy

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Questions 17

Which statement describes the analysis phase of the systems development life cycle (SDLC)?

Options:

A.

Physically constructing software and information systems using programming languages

B.

Establishing full descriptions of the desired features and operations of the system

C.

Identifying end-user business requirements and refining project goals into defined functions and operations

D.

Establishing a high-level strategy and goals for an intended project

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Questions 18

Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

Options:

A.

Information privacy

B.

Email privacy

C.

Social media

D.

Acceptable use

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Questions 19

Which statement describes the development phase of the systems development life cycle (SDLC)?

Options:

A.

Physically constructing software and information systems using programming languages

B.

Performing corrections, additions, and upgrades to ensure the system continually meets business goals

C.

Bringing project pieces together, checking interoperability, and verifying functionality

D.

Placing the software or information system into production to allow users to perform business operations

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Exam Code: Information-Technology-Management
Exam Name: WGU Information Technology Management QGC1
Last Update: Nov 27, 2024
Questions: 66
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