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VERISMF Sample Questions Answers

Questions 4

New technology has led to changes within organizations.

Which is one of these changes?

Options:

A.

Services are driven by stable management practices which discourage technology innovation.

B.

Services can be delivered from anywhere to anywhere.

C.

Services now undergo a more rigid functional change approach within organizations.

D.

Services that rely on traditional rigid management approaches are preferable to organizations.

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Questions 5

How can Agile be used to support service management?

Options:

A.

Agile cannot be used as it is a project management-only practice

B.

For building products and services iteratively

C.

For easy acceptance of all service management practices across the entire organization

D.

To build all service management processes like traditional waterfall projects

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Questions 6

Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM™ model describes this provision of support?

Options:

A.

Define

B.

Produce

C.

Provide

D.

Respond

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