VERISME Sample Questions Answers

Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?

There is a challenge that teams may operate in silos.

What is a recommendation that management should do to overcome this challenge?