CIS-FSM Sample Questions Answers

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose four.)

When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?

Users can be assigned work order tasks and edit these records if they: (Choose two.)

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

Which operational role is responsible for managing field agent skills?

When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

Map page markers, map filters, and map data are key components of what?

What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

What field service model is used for maintenance at regular intervals?

What controls the visibility of the ‘Optimize route’ option in the more actions menu in the agent card on dispatcher workspace?

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

What needs to be enabled in the field service configuration order to allow customers to digitally sign and confirm work orders?

What is used to organize work into tasks and can also be published m the service catalog as catalog items?

What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?