HP2-I47 Sample Questions Answers

The important consideration that you should discuss with this customer is D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

However, HP Care Packs are only available for devices that are in good working condition at the time of purchase. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date. Otherwise, they will not be eligible for HP Care Pack services12.

If you want to help the customer find the right HP Care Pack for their devices, you can use the HP Care Pack Finder tool on the HP website3. You can also contact an HP representative for more details or assistance.

The correct answer is A. Additional 12 months based on the product’s base warranty or extended warranty.

HP Post Warranty Service is a service that extends the coverage of HP devices for one year past the base warranty or extended warranty. It provides the same level of service as the original warranty or HP Care Pack service, such as repair, replacement, onsite support, and accidental damage protection12.

By purchasing and registering HP Post Warranty Service, customers can benefit from:

• Peace of mind knowing that their devices are covered by the manufacturer that knows them best12.
• Cost savings and budget predictability by avoiding unexpected repair expenses12.
• Flexible options to suit their needs, such as next business day onsite service, device media retention, and travel coverage12.

If you are interested in learning more about HP Post Warranty Service, you can visit the HP website1 or contact an HP representative for more details.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack Services - Post Warranty

The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.

Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.

You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services. You can also download them as PDF files for offline access.

By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor’s services in terms of quality, reliability, flexibility, and innovation.

1: HP Lifecycle Services | HP® Official Site 2: HP Learning Center

The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.

• Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
• All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.

The other options are incorrect because:

• HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
• HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
• Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .

1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: HP Support Services | HP® Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4: HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP Managed Print Services | HP® Official Site]

The benefits for HP Partners to attach HP Lifecycle Services to HP hardware are A. By increasing customer stickiness via deeper relationships through end-to-end solutions and D. By increasing the average unit price of hardware sales to drive higher margins. According to the HP Lifecycle Services website1, HP Lifecycle Services provide IT with efficient, cost-effective solutions for device management that help keep the business in motion. By attaching HP Lifecycle Services to HP hardware, HP Partners can offer their customers a complete and integrated solution that covers the entire device lifecycle, from planning and design to configuration and deployment, to workforce support and secure eco-friendly device refreshes1. This can help HP Partners increase customer loyalty and satisfaction by providing them with a consistent and reliable service experience throughout the device lifecycle1. Moreover, by attaching HP Lifecycle Services to HP hardware, HP Partners can also increase their revenue and profitability by adding value to their hardware sales and enhancing their competitive differentiation2. HP Lifecycle Services can help HP Partners increase the average unit price of hardware sales by offering additional services that address the customer’s specific needs and challenges, such as operating system and firmware updates, accidental damage protection, defective media retention, device recovery and recycling, and more2. Therefore, by attaching HP Lifecycle Services to HP hardware, HP Partners can benefit from both increasing customer stickiness via deeper relationships through end-to-end solutions and increasing the average unit price of hardware sales to drive higher margins.

The correct answer is C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.

HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

HP Care Pack Services are sold as a transactional upfront payment, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Care Pack Services online by entering their device serial number12.

If you want to learn more about HP Care Pack Services, you can visit the HP website1 or contact an HP representative for more details or assistance. You can also use the HP Care Pack Finder tool on the HP website3 to find the right HP Care Pack for your device.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: HP Care Pack Central