C_S43_2023 Sample Questions Answers

The SAP Service and Asset Manager application enables maintenance workers to perform various tasks related to asset management, such as:

Confirm time sheets: Maintenance workers can record the time spent on work orders and operations, and submit them for approval. They can also view the status of their time confirmations and edit or delete them if needed. This functionality helps to track the labor costs and efficiency of the maintenance work1.

Attach documents: Maintenance workers can attach documents, such as photos, videos, audio files, or PDFs, to work orders, notifications, or equipment. This functionality helps to provide additional information or evidence for the maintenance work2.

Display maps: Maintenance workers can view the location of assets, work orders, or notifications on a map. They can also use the map to navigate to the destination, filter the map items, or switch between different map layers. This functionality helps to improve the spatial awareness and planning of the maintenance work3.

Display and maintain technical objects: Maintenance workers can view the details of technical objects, such as equipment, functional locations, or linear assets, and perform actions on them, such as creating notifications, work orders, or measurements. They can also edit the technical object data, such as the status, serial number, or manufacturer. This functionality helps to manage the lifecycle and performance of the assets.

The functionalities that are not available in the SAP Service and Asset Manager application for a maintenance worker are:

Schedule resources: This functionality is available in the SAP S/4HANA Asset Management application, which is a web-based application that supports the planning and scheduling of maintenance work. Maintenance planners and schedulers can use this application to assign resources, such as technicians, tools, or materials, to work orders and operations, and optimize the resource utilization and availability.

Change task list: This functionality is also available in the SAP S/4HANA Asset Management application, which allows maintenance planners and engineers to create and modify task lists, such as general task lists, equipment task lists, or functional location task lists. Task lists are used to define the sequence of operations and activities for recurring maintenance work.

Change BOM: This functionality is also available in the SAP S/4HANA Asset Management application, which allows maintenance engineers and technicians to create and change bills of materials (BOMs) for technical objects, such as equipment or functional locations. BOMs are used to list the components and materials that are required for the maintenance work.

Create a work order on the ESRI map: This functionality is not available in the SAP Service and Asset Manager application, which only supports viewing the existing work orders on the map. To create a work order on the map, the maintenance worker would needto use the SAP Work Manager application, which is another mobile application that integrates with the ESRI ArcGIS platform. The SAP Work Manager application allows the maintenance worker to create a work order by tapping on a map location, and assign the work order to a technician or a crew.

References: 1: SAP Service and Asset Manager User Guide - Maintenance Persona - Time Management 2: SAP Service and Asset Manager User Guide - Maintenance Persona - Attachments 3: SAP Service and Asset Manager User Guide - Maintenance Persona - Maps : [SAP Service and Asset Manager User Guide - Maintenance Persona - Technical Objects] : [SAP S/4HANA Asset Management - Resource Scheduling] : [SAP S/4HANA Asset Management - Task Lists] : [SAP S/4HANA Asset Management - Bills of Material] : [SAP Work Manager User Guide - Creating Work Orders on the Map]

The Preparation and Scheduling phase within phase-based maintenance is the phase where the maintenance planner divides the maintenance effort into manageable groups, levels out the workload over several weeks, determines the concrete time period for the requested maintenance work, and checks the availability of all the resources, spare parts and services needed1.

Option B (The order moves to the Preparation phase once it is approved and released) is correct, because the approval and release of the order is the last step of the previous phase (Approval phase)2. Once the order is approved and released, it is ready for preparation and scheduling.

Option D (The configuration of the order type decides whether you use Resource Scheduling or not) is also correct, because the order type determines whether the order is relevant for resource scheduling or not2. Resource scheduling is an optional step in the Preparation and Scheduling phase, where the planner can assign and dispatch the orders and operations to the technicians using the Resource Scheduling apps2.

Option A (If you use the Resource Scheduling apps, you always dispatch orders and operations) is incorrect, because the Resource Scheduling apps allow the planner to either dispatch or assign the orders and operations2. Dispatching means that the planner assigns a specific technician and a specific time slot for the order or operation, while assigning means that the planner assigns only a technician or a team, but not a specific time slot2.

Option C (Maintenance Planning Buckets give you a list of non-approved notifications) is also incorrect, because the Maintenance Planning Buckets app gives the planner a list of approved and released orders that are ready for preparation and scheduling2. The non-approved notifications are handled in the previous phase (Screening phase)2.

References:

Phase Model for the Maintenance Process

New Phase Model for the Maintenance Processes in S/4HANA Cloud

Explaining the Phase-based Process

Maintenance Process Phases

A SAP Fiori tile group is a subset of apps from one or more catalogs that are displayed on the user’s entry page of the SAP Fiori launchpad1. A tile group has the following characteristics:

It is based on an SAP Fiori tile catalog. A catalog is a logical group of apps or tiles that defines the set of all tiles that users can use to personalize the home page2. A group can contain apps from different catalogs, depending on the user’s role and authorization1.

It can be assigned directly to the user via personalization. The user can personalize the entry page by adding or removing apps to pre-delivered groups or self-defined groups2. The user can also reorder the groups and tiles according to their preference1.

It does not provide only HTML5-based apps. A tile group can contain apps that are based on different technologies, such as SAPUI5, Web Dynpro ABAP, or SAP GUI transactions1.

It is not assigned via a portal role. A tile group is assigned to the user’s role via the SAP Role Maintenance transaction PFCG2. A portal role is a different concept that is used in the SAP Enterprise Portal to define the access rights and content for portal users.

References: Configure the Fiori Launchpad Tiles using Catalogs & Groups, Setup of Catalogs, Groups, and Roles in the SAP Fiori Launchpad, [Portal Roles]

SAP BusinessObjects Business Intelligence is a suite of products that provides data reporting, visualization, and sharing capabilities. The current portfolio of SAP BusinessObjects Business Intelligence includes the following functionalities1:

SAP Crystal Reports: A tool for creating pixel-perfect reports from various data sources, such as relational databases, OLAP cubes, XML files, and SAP applications. SAP Crystal Reports allows users to design, format, and distribute reports in various formats, such as PDF, HTML, Excel, and Word.

SAP Lumira: A tool for creating interactive data visualizations, such as charts, maps, infographics, and stories. SAP Lumira allows users to explore, analyze, and share data insights using a drag-and-drop interface and a variety of data sources, such as spreadsheets, databases, SAP applications, and SAP HANA.

SAP BusinessObjects Web Intelligence: A tool for creating ad hoc queries and reports from various data sources, such as relational databases, OLAP cubes, SAP applications, and SAP HANA. SAP BusinessObjects Web Intelligence allows users to access, analyze, and share data insights using a web browser or a mobile device.

SAP BusinessObjects Analysis: A tool for performing multidimensional data analysis and creating analytical applications from various data sources, such as OLAP cubes, SAP applications, and SAP HANA. SAP BusinessObjects Analysis allows users to slice and dice data, create calculations and formulas, and build interactive dashboards and presentations.

SAP BusinessObjects Design Studio: A tool for creating professional data visualizations and applications for desktop and mobile devices. SAP BusinessObjects Design Studio allows users to design, develop, and deploy applications using a graphical interface and a scripting language. The applications can be embedded in SAP portals, SAP BusinessObjects BI Launchpad, or SAP Fiori launchpad.

SAP BusinessObjects Dashboards: A tool for creating interactive dashboards and scorecards from various data sources, such as spreadsheets, databases, SAP applications, and SAP HANA. SAP BusinessObjects Dashboards allows users to visualize key performance indicators, trends, and alerts using a variety of components, such as charts, gauges, maps, and selectors.

Plant Maintenance Information Systems (PMIS) and SAP Quick Viewer are not part of the current portfolio of SAP BusinessObjects Business Intelligence. PMIS is a component of SAP S/4HANA Asset Management that provides standard reports and analysis tools for plant maintenance processes2. SAP Quick Viewer is a tool for creating simple reports from SAP tables and views without any programming3. References: 1: SAP Help Portal, SAP BusinessObjects Business Intelligence Platform - SAP Online Help, Topic: SAP BusinessObjects Business Intelligence suite Features2: SAP Help Portal, SAP S/4HANA Asset Management, Learning Journey: SAP S/4HANA Asset Management, Topic: Plant Maintenance Information System3: SAP Community, SAP Quick Viewer.

A notification item is used to describe a problem, damage, or the activity executed in greater detail. A notification item can be assigned to one or more object parts and one or more causes of damage. An object part is a component of a technical object that is affected by a malfunction or damage. A cause of damage is a factor that leads to a malfunction or damage. You can use catalogs to enter object parts and causes of damage in a coded form. Therefore, the correct answers are B and D.

References:

SAP Help Portal - Notification Item

SAP Help Portal - Object Part

SAP Help Portal - Cause of Damage

[SAP Learning - Creating Notifications]

 To set up a scenario for regular maintenance, the first event should take place after 1 year, and after that, it is a regular cycle of 6 months, you have to use the maintenance package offset parameter to map this in the system. The maintenance package offset is used to define the time interval between the start of the maintenance plan and the first call date of the maintenance package1. A maintenance package is a set of data that defines the frequency and scope of the maintenance tasks2.

For example, if you want to create a maintenance plan with two maintenance packages, one for annual inspection and one for semi-annual inspection, you can use the following settings:

Maintenance package 1: Cycle length = 12 months, Offset = 0 months, Scheduling indicator = Time-based

Maintenance package 2: Cycle length = 6 months, Offset = 12 months, Scheduling indicator = Time-based

This means that the first maintenance package will be called at the start of the maintenance plan, and then every 12 months thereafter. The second maintenance package will be called after 12 months from the start of the maintenance plan, and then every 6 months thereafter.

The other parameters that are not relevant for this scenario are:

Package hierarchy: This is used to define the relationship between different maintenance packages within a maintenance plan. It allows you to create nested or parallel maintenance packages that are dependent on each other3.

Scheduling indicator: This is used to define the type of scheduling for the maintenance package, such as time-based, performance-based, or condition-based4.

Cycle modification factor: This is used to modify the cycle length of the maintenance package by a certain percentage or factor5.

References: 1: SAP Help Portal - Maintenance Package Offset 2: SAP Help Portal - Maintenance Package 3: SAP Help Portal - Package Hierarchy 4: SAP Help Portal - Scheduling Indicator 5: SAPHelp Portal - Cycle Modification Factor

 The action log is a function that allows you to view the changes that were made to fields during the processing of an order or a piece of equipment. The action log shows you the date, time, user, sub-object, field name, old value, and new value of each change. To enable entries in the action log of a piece of equipment, you need to activate the change documents for the equipment category. The equipment category is a classification of equipment that determines the data that can be maintained for the equipment. The change documents are records of the changes that are made to the data of the equipment. You can activate the change documents for the equipment category in the Customizing for Technical Objects under Equipment Define Equipment Categories . You do not need to define history related fields in the usage period customizing, as this is only relevant for the equipment history. The equipment history is a function that allows you to view the usage periods of the equipment, such as the installation, removal, or transfer dates. The history related fields are fields that are relevant for the equipment history, such as the functional location, the maintenance plant, or the cost center. You can define the history related fields in the Customizing for Technical Objects under Equipment Define History-Related Fields for Usage Periods . You do not need to define or activate the change documents for the equipment reference category, as this is only relevant for the equipment reference. The equipment reference is a function that allows you to link a piece of equipment to another object, such as a material, a serial number, or a document. The equipment reference category is a classification of equipment references that determines the data that can be maintained for the equipment reference. You can define the equipment reference category in the Customizing for Technical Objects under Equipment Define Equipment Reference Categories . You can activate the change documents for the equipment reference category inthe Customizing for Technical Objects under Equipment Define Change Documents for Equipment Reference Categories . References:

Display of the Action Log, section “Use”

Equipment Categories, section “Change Documents”

History-Related Fields for Usage Periods, section “History-Related Fields”

Equipment Reference Categories, section “Change Documents”

 A Maintenance Service Plan is a type of Maintenance Plan that is used to schedule periodic services for external customers. When a Maintenance Service Plan is scheduled, a Maintenance Service Call is generated, which contains a Customer Service Order Header and a Maintenance Order. The Maintenance Order is linked to a Service Order Item, which represents the serviceable material or asset. The Maintenance Order contains the technical details of the service, such as operations, components, and confirmations. The Service Order Item contains the commercial details of the service, such as pricing, billing, and credit check. The Maintenance Order and the Service Order Item are integrated through the Dynamic Item Processor (DIP), which transfers the costs and revenues between them. References: Maintenance Service Plan and Maintenance Service Order in SAP Help Portal.

The inspection checklist process is an end-to-end process from the creation of inspection plans to results recording and follow-up actions in Plant Maintenance. The necessary steps of the inspection checklist process are:

Generate object lists for the maintenance order, which contain the technical objects to be inspected.

Generate inspection checklists for the maintenance order, which contain the inspection lots based on the inspection plans assigned to the technical objects.

Record the inspection results for the inspection characteristics in the inspection lots.

Record the usage decision for the inspection lots, which determines whether the technical objects are accepted or rejected.

Therefore, option A (Generate Inspection Lots within the checklists view) and option C (Record the usage decision for an Inspection Lot) are correct, while option B (Link PM task list with assigned inspection point type to a maintenance item) and option D (Generate Inspection Lots assigned to maintenance order headers) are not part of the inspection checklist process.

References:

Explaining Inspection Checklists

Set up your SAP S/4HANA system for EAM Inspection Checklists

After a maintenance order is technically completed, the responsible person can perform the following operations1:

Lock or unlock the order: This prevents or allows further changes to the order data, such as actual costs, settlement rule, or confirmation data.

Change the settlement rule: This allows the responsible person to adjust the distribution of costs to the relevant receivers, such as cost centers, assets, or orders.

Post goods movements: This allows the responsible person to record the consumption or return of materials that were used for the maintenance work.

Enter measurement documents: This allows the responsible person to record the measurement readings of the technical objects that were maintained.

The responsible person cannot perform the following operations after a maintenance order is technically completed1:

Update the estimated costs: This is only possible before the order is released or during the execution phase.

Change the planned costs: This is only possible before the order is released or during the execution phase.

Change the order type: This is only possible before the order is released.

Change the order status: This is only possible before the order is technically completed or after it is reversed.

Therefore, the correct answers are A and C. References: 1: Maintenance Order Types | SAP Help Portal

An equipment category defines the technical characteristics of an equipment and the views that are available for it. A view profile is a set of views that can be assigned to an equipment category. The views that can be assigned to an equipment category via a view profile are:

Basic data

Classification

Location

Organization

Partner

Status

Structure

Warranty

Manufacturer data

Measurement document

History

Permits

Documents

User fields

Serial data

Configuration

Object links

Time-dependent data

Linear data

Geographical data

Maintenance plan

Maintenance item

Maintenance task list

Maintenance order

Maintenance notification

Service order

Service notification

Service contract

Service confirmation

Service quotation

Service request

Service plan

Service item

Service task list

Service product

Service product allocation

Service product structure

Service product location

Service product partner

Service product status

Service product classification

Service product documents

Service product permits

Service product user fields

Service product serial data

Service product configuration

Service product object links

Service product time-dependent data

Service product linear data

Service product geographical data

Among these views, the ones that match the options given in the question are Warranty and Manufacturer data. Therefore, the correct answers are A and D.

References:

SAP Help Portal - Equipment Category

SAP Help Portal - View Profile

 When you settle a refurbishment order with the batches (valuation types) having price control standard price, the following effects occur:

The effective costs are posted as a credit memo to a price difference account. This means that the difference between the actual costs of the refurbishment and the standard price of the batch is recorded as a variance in the accounting document. This ensures that the inventory value of the batch is not affected by the refurbishment costs1

The goods receipt for the batch refurbished is posted with the value of the standard price. This means that the inventory value of the batch is updated with the predefined price that is maintained in the material master. This ensures that the inventory value of the batch is consistent and stable1

The other options are incorrect because:

The effective costs are not posted to the respective batch (valuation type). The batch valuation is based on the standard price, not the actual costs of the refurbishment1

The goods receipt for the batch refurbished is not posted with the value of the moving average price. The moving average price is only used for batches with price control moving average price, not standard price1

References: 1: Settlement Receiver | SAP Help Portal

The Resource Scheduling for Maintenance Planners app allows you to monitor important KPIs for your work centers, such as utilization, priority of due maintenance orders, and unconfirmed maintenance orders. You can also use filters to show the information that you are interested in. By clicking a card, you can access the Manage Work Center Utilization app, where you can dispatch maintenance order operations to your work centers. You cannot schedule and dispatch maintenance operations by shifts or print job papers from a maintenance order in this app. These functions are available in other apps, such as the Maintenance Scheduling Board app and the Print Job Papers app. References: Resource Scheduling for Maintenance Planners | SAP Help Portal and Resource Scheduling for Maintenance Planners | SAP Blogs

A material BOM is a list of components that make up a material. It can be used to describe the structure and composition of a product or a spare part. A material BOM can be assigned to one or more technical objects, such as equipment or functional locations, to define the materials required for maintenance activities1.

One way to assign a material BOM to a piece of equipment is via the field construction type in the equipment master. The construction type is a material number that identifies the material BOM for the equipment. By entering the construction type in the equipment master, the system automatically assigns the material BOM to the equipment2.

The other options are incorrect because:

Via field model number in the equipment master: The model number is a material number that identifies the material of the equipment itself, not the material BOM. It is used to create an equipment BOM, which is a list of components that are installed on the equipment. An equipment BOM can be different from a material BOM, as it can reflect the actual configuration of the equipment2.

Via material BOM header in the serialization data: The serialization data is a view in the material master that contains information about the serial numbers of the material. It is not related to the material BOM or the equipment assignment3.

Via creation of an equipment BOM: The creation of an equipment BOM is a different process from the assignment of a material BOM. An equipment BOM can be created from a material BOM, but it does not automatically assign the material BOM to the equipment. An equipment BOM can also be created manually or copied from another equipment2.

References: 1: Using Bills of Materials (BOMs) - SAP Learning 2: SAP PM Bills of Material Tutorial - Free SAP PM Training - ERProof 3: Serialization Data (SAP Library - Material Master (LO-MD-MM))

To schedule a performance-based maintenance plan, you need to specify the start counter reading and the estimated annual performance of the equipment or functional location. The start counter reading is the initial value of the counter assigned to the maintenance plan. The estimated annual performance is the expected value of the counter for one year. These parameters are used to calculate the maintenance cycle and the due date for the maintenance plan. The scheduling period and the counter overflow reading are optional

Non-stock materials are materials that are not kept in stock, but are procured externally as required1. They can be maintained in the material master as service products (product type SERV). You can add non-stock materials to an operation or suboperation as a component. The system creates a purchase requisition and a purchase order in the same way as for non-stock materials that you procure externally1.

Among the given options, the following are possible for non-stock materials in a released maintenance order:

A purchase requisition can be created automatically as soon as the order is saved. This is the default behavior for non-stock materials, unless you change the configuration settings2.

The maintenance order can be set to TECO (technically completed) before the invoice is created. This is possible if you use the compatibility mode for external procurement, which allows you to technically complete the order even if there are open purchase requisitions or purchase orders2.

A goods receipt can be posted after the maintenance order is technically completed. This is possible if you use the enhanced mode for external procurement, which allows you to post goods receipts for non-stock materials after the order is technically completed2.

The following options are not possible for non-stock materials in a released maintenance order:

A purchase order is created automatically as soon as the order is saved. This is not possible, as the purchase order requires manual processing and approval after the purchase requisition is created2.

A purchase requisition will ALWAYS be created as soon as the order is saved. This is not always true, as you can change the configuration settings to create the purchase requisition manually or at a later point in time2.

Therefore, the correct answers are A, B, and C. References: 1: What’s New in SAP S/4HANA 2021 - SAP Online Help 2: How to Configure SAP S/4HANA Asset Maintenance Subcontracting - SAP PRESS

Changing the primary key of a functional location means changing the label of the functional location. The label is the unique identifier of the functional location and it consists of a structure indicator and a functional location identification. The structure indicator defines the allowed characters and the hierarchy levels of the functional location structure. The functional location identification is the actual name of the functional location. When youchange the primary key of a functional location, you can either change the structure indicator or the functional location identification, or both. If you change the structure indicator, you need to adjust the functional location identification accordingly. If you change the functional location identification, you need to decide whether the functional location is assigned to a new superior functional location or not. A superior functional location is the functional location that is directly above the current functional location in the hierarchy. For example, if you have a functional location FL-01-02-03, where FL is the structure indicator, 01 is the first level, 02 is the second level, and 03 is the third level, you can change the primary key to FL-01-02-04, which means changing the functional location identification within the same level. In this case, you need to decide whether the functional location is still assigned to FL-01-02 as the superior functional location or not. Alternatively, you can change the primary key to FL-01-03, which means changing the functional location identification to a different level. In this case, you need to decide whether the functional location is still assigned to FL-01 as the superior functional location or not.

The user does not need to define a new labelling system for the new primary key, as the labelling system is defined by the structure indicator, which can be reused for different functional locations. Therefore, answer A is incorrect. The functional location can be assigned to a new superior functional location when the new label is entered, as long as the new label is consistent with the structure indicator and the hierarchy rules. Therefore, answer B is also incorrect. Changing the superior functional location via alternative labeling is possible, as alternative labeling allows you to assign different labels to the same functional location. Therefore, answer C is also incorrect. References: Explaining Technical Asset Structures - SAP Learning, Organizational Elements and Structures | SAP Help Portal, and SAP Alternative Labeling of Functional Locations.