C_C4H51_2405 Sample Questions Answers

Reporting purposes

Determining service level assignments

Determining responsibility for tickets

Determining fine-tuning settings

Controlling validity of the service catalog

Language Adaptation tool

Workflow with a Field Update action type

Page Layout tool

Adaptation tool

Business roles

Territories

Validation rules

Code list restrictions

Add a reference to a service contract

Add a reference to an account

Use email as a response to a ticket

Add an account team member

Ticket routing rules

Realignment runs

Maintenance plan

Activity planner

Set scoping ques-tions and outgoing email details in fine-tuning.

Create an email template for responses.

Create an account with the email address of the customer.

Configure the email address in the communication channel.

Set up service categories and service catalogs.

Implement the provided Hot Fix number.

Create an incident.

Report a ticket.

Send an email to SAP Cloud Support.

Data Workbench

Workflow rules

Mass Change Account Data

Manual migration

Process category

Warranty category

Maintenance category

Incident category

Cause category

Use restriction rules

Create a code list restriction

Grant access to extension fields for business roles

Grant access to extension fields for business users

Sales contract

Maintenance plan

Custom fields

Priority

Installed base

Registered product

Account hierarchy

Ticket hierarchy

Scoping in the Configuration Workbench

Social media channel configuration

Approval process for social media import run

Work distribution

Account

Product

Account hierarchy

Employee

Maintain the ticket hierarchy.

Run an action for grouping tickets.

Use the Subticket tab to add a ticket.

Define a multi-step approval process.

Create an activity plan for an object ticket.

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

Templates are used to update existing data records.

Using the Data Workbench requires the activation of a scoping item.

Using the Data Workbench requires an additional license.

Additional configuration needs to be defined in the fine-tuning area.

Data can be loaded or changed only once.

You'll need to create an initial file based on predefined fields.

You'll need to cleanse the legacy data.

The migration run requires an approval from SAP Cloud Support.

Change field label

Add a new field

Create a new URL mashup

Add a new UI Switch logic

Ticket routing

Time recording

SAP Field Service Management

Activity planner

Manual routing

Change the priority to Escalated.

Set the action to Propose Solution.

Maintain the Incident Context.

Push the incident to SAP Service Cloud support.