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  5. SAP Certified Application Associate - SAP Field Service Management Questions and Answers

C_FSM_2211 Sample Questions Answers

Questions 4

You want to retrieve data from the system using the query API. In which format will you receive the response?

Options:

A.

Text

B.

XML

C.

HTML

D.

JSON

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Questions 5

What aspect of SAP Field service management helps meet customer expectations for real time services.

Choose the correct answer..

Options:

A.

SAP Field service management company

B.

SAP Field service management Customer Self-Service

C.

SAP Field Service management Account Service

D.

SAP Field Service Management Crowd Service

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Questions 6

Which of the following is a mandatory field when you create a Smartform template?

Options:

A.

Description

B.

Version

C.

Category

D.

Label

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Questions 7

Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.

Options:

A.

Edit Business Partner

B.

Send as E-Mail

C.

Create Equipment

D.

Create Effort

E.

Add Smartform

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Questions 8

What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.

Options:

A.

Set Status to Finished

B.

Edit Reserved material

C.

Approve EMME

D.

Set Status to technically complete

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Questions 9

What object corresponds to the service call in ERP? Choose the correct answer

Options:

A.

Service Contract

B.

Quotation

C.

Sales Order

D.

Service Order

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Questions 10

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

Options:

A.

Customer feedback management

B.

Mobile service execution

C.

Workforce management

D.

Ticket and case creation

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Questions 11

What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.

Options:

A.

Create data records.

B.

Merge data records.

C.

Delete data records.

D.

Overwrite data records.

E.

Read data records.

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Questions 12

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

Options:

A.

Create a follow-up activity from within the service call.

B.

Create a follow-up activity from the Expenses page.

C.

Create a follow-up activity from the Efforts page.

D.

Create a follow-up activity from the Smartform page.

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Questions 13

You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

Options:

A.

You must have Moment-Sets defined for equipment.

B.

You must have a portal user account.

C.

You must have business rules configured.

D.

You must have equipment records against your account.

E.

You must have auto-release of assignments.

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Questions 14

Which key concepts are applied to ensure a secure cloud connection when accessing Field Service

management?

Note:There are 2 correct answers to this question.

Options:

A.

SSL-Encrypted cloud communication

B.

Hardware redundancy control

C.

Outage Protection

D.

Sophisticated Cloud Service Firewall

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Questions 15

Which of the following are valid statuses for Smartform?

Options:

A.

New, Editing, Archived

B.

New, Editing, Released

C.

Editing, Deactivated, Released

D.

Editing, Translation, Closed

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Questions 16

Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.

Options:

A.

Administrators can preview report templates.

B.

Users can delete report templates.

C.

The SAP support team can modify report templates.

D.

Users can modify report templates.

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Questions 17

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

Options:

A.

Condition

B.

Notification

C.

Frequency

D.

Order

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Questions 18

In Which steps of the end to end service process does SAP Field service management contribute to

the overall customer experience?

Note: There are 2 correct answers to this question.

Options:

A.

Workforce management

B.

Parts Logistics

C.

Customer Feedback Management

D.

Mobile Field service execution

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Questions 19

What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

Options:

A.

The activity has to be assigned to the technician

B.

The activity needs to be in status finished

C.

The service call needs to be assigned

D.

The dispatcher needs to release the assignment

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Questions 20

How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

A.

Assign users to permissions.

B.

Assign user groups to users.

C.

Assign permissions to user groups.

D.

Assign user groups to permissions.

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Questions 21

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Options:

A.

Use pre-assembled queries.

B.

Modify an existing query or create a new query.

C.

Import queries.

D.

Use pre-assembled reports.

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Questions 22

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options:

A.

Mobile-Self Service

B.

Ticket Routing rules

C.

Service Level Agreement

D.

Automated Scheduling

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Questions 23

As a technician, you want to record expenses. Which There are 3 correct answers to this question.

Options:

A.

Purchase order

B.

Equipment

C.

Service call

D.

Business partner

E.

Activity

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Questions 24

Which statements apply to Reserved Material? Note: There are 2 correct answers to this question

Options:

A.

Is used to book material in advance for a technician

B.

Enabling stock integration with ERP for standalone scenarios

C.

Organization of parts for a particular activity and reservation of stock

D.

Reserve parts for service call reporting

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Questions 25

Which is the recommended browser for screen configuration tool? Choose the correct answer.

Options:

A.

Google Chrome

B.

Internet Explorer

C.

Firefox

D.

Microsoft Edge

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Questions 26

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

Options:

A.

Password policy

B.

Screen configurations

C.

Business rules

D.

User groups

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Questions 27

What needs to be done to create a moment set? Note: There are 3 correct answers to this question.

Options:

A.

Setup Business rule

B.

Create Moment set

C.

Create Item and assign it

D.

Create Moment

E.

Create and assign QR code

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Questions 28

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

Options:

A.

You can approve consumed reserved materials in the Time and Material journal.

B.

The system will update the inventory count of reserved materials in a standalone scenario.

C.

You can plan and reserve materials in both the Web and mobile applications.

D.

A planner can create service calls with reserved materials from an integrated ERP system.

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Questions 29

Which objects can be synchronized and viewed on the mobile app?

Options:

A.

Activity, Project, Opportunities

B.

Project, Skills, Service Call

C.

Activity, Service Call, Quotations

D.

Activity, Business Partner, Skills

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Questions 30

What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

Options:

A.

You can use it to pick PNG files.

B.

You can link two picker elements together.

C.

You can link picker and attachment elements together.

D.

You can use it to select an object from a list.

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Questions 31

What does a report template contain?

Note: There are 3 correct answers to this question.

Options:

A.

Output Templates

B.

Images

C.

Style Files

D.

Integration files

E.

Translation Files

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Questions 32

How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question.

Options:

A.

Encryption of all data stored in the cloud (AES 256bit)

B.

Allowance of Two-factor Authentication with password and defined hardware

C.

Al-Powered platform to faster customer experience

D.

Knowledge base access for customers and employees via Self-Service Portal

E.

Automated timeout if the application is NOT actively used for a certain time

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Questions 33

Where can service workflow steps be used in SAP Field Service Management?

Options:

A.

In customer self-service when submitting a self-service request

B.

In the Web application when planning a service

C.

In the mobile application when executing an activity

D.

In SAP Crowd Service when dispatching a service call

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Questions 34

What are the approval statuses in Time & Material journal? Note: There are 3 correct answers to this question.

Options:

A.

Pending

B.

Accepted

C.

Declined

D.

Approved

E.

Revoked

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Questions 35

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

Options:

A.

High touch

B.

E-mail interaction

C.

No touch

D.

Video chat

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Questions 36

What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.

Options:

A.

Read

B.

Create

C.

Update

D.

Delete

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Questions 37

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

Options:

A.

Released

B.

Ready to Plan

C.

Cancelled

D.

Technically Complete

E.

Planned

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Exam Code: C_FSM_2211
Exam Name: SAP Certified Application Associate - SAP Field Service Management
Last Update: Nov 25, 2024
Questions: 124
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