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Salesforce-Slack-Administrator Sample Questions Answers

Questions 4

Which of the following statements describes the effect of configuring mandatory Two Factor authentication (2FA) in Slack?

Options:

A.

Members must have a sophisticated and complex password that is updated regularly.

B.

Members must use a biometric reader to authenticate with Slack.

C.

Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.

D.

Members must submit a verification code along with their password each time they sign in.

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Questions 5

You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.

As product manager for the company’s RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.

Unfortunately, one of the supplier’s deliveries has not arrived, and if you don’t receive it by next week, your inventory and sales will be negatively affected.

Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.

What should you do?

Options:

A.

Send a message that includes an @channel and @here to #supplier-bindings.

B.

Send a message that includes an @channel and @everyone to #supplier-bindings.

C.

Send an @everyone in a message to your workspace-wide #general channel.

D.

Direct message your key contact who belongs to the connected channel, so they are directly informed.

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Questions 6

What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?

Options:

A.

The member would be automatically added to the new workspace and would be unable to leave.

B.

The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.

C.

There will be no changes to the member’s workspace list.

D.

The member would be automatically added to the new workspace unless it is a hidden workspace.

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Questions 7

You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.

You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.

How should you respond to the service request?

Options:

A.

Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization car set up a free Slack instance if they are nor already using Slack.

B.

Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).

C.

Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.

D.

Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.

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Questions 8

Your organization recently purchased the Slack Pro plan. As the IT lead, you're responsible for setting up single sign-on (SSO). Which provider is required for the Pro plan? (Select the best answer.)

Options:

A.

G Suite Auth

B.

Azure SAML

C.

AuthO

D.

Okta

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Questions 9

As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.

How should you set up your data retention policies? (Select the best answer.)

Options:

A.

Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.

B.

Keep the default retention settings, but set a message retention policy of one month for channels with less important information.

C.

Set the retention policy for public channels to keep all messages .and allow members to

determine how long they'd like to keep messages in private channels.

D.

Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.

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Questions 10

You're a Workspace Owner at a small business that used Slack's Free plan in their first year. However, its business is growing fast enough to justify upgrading to a paid plan.

The requirements:

• Users want to be able to access their old messages and integrate Slack with

their calendars.

• You want to use Okta to provision users in order to provide additional security

and simplicity to the employee onboarding process.

• Field representatives need to be able to access Slack securely on their company-owned mobile devices.

Based on the requirements, what should you recommend?

(Select the best answer.)

Options:

A.

Stay with the Slack Free plan for another year.

B.

Move to the Slack Pro plan.

C.

Move to the Slack Business+ plan.

D.

Move to the Slack Enterprise Grid plan.

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Questions 11

Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.

What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

Options:

A.

Keep up to date on all channel naming conventions to accurately process requests.

B.

Prepare for a decrease in workload since channel requests will need to be processed less frequently.

C.

Create a process for channel requests.

D.

Appoint other members of their workspace to help with the workload.

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Questions 12

You're a member of a public Slack Connect channel that is being used to collaborate with members of a partner organization. You can see that one of your primary contacts at the partner organization is already a member of the channel, but they're having trouble locating the channel in their Slack instance. You send them the channel name in a direct message (DM) so that they can search it in Slack, but they still cannot locate the channel.

What is the reason for this?

(Select the best answer.)

Options:

A.

The employee of the partner organization is not a member of the Slack Connect channel.

B.

The Slack Connect channel is private In the partner organization's workspace, so the employee cannot search for it.

C.

The employee of the partner organization does not have posting permissions in the channel.

D.

The Slack Connect channel may have a different name In the partner organization's workspace.

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Questions 13

You're an Org Admin working at a financial services organization. It recently upgraded to Slack Enterprise Grid, and leadership is defining a set of security policies for employees to follow when using Slack on mobile devices. As they consider using Slack's native mobile security functionality or enabling Enterprise Mobility Management (EMM) for their Slack Enterprise Grid organization, they want you to review their security requirements. After reviewing the requirements, you determine EMM is the best option.

Which requirement makes EMM the right option for this organization?

Options:

A.

Require a minimum app version to access Slack from a mobile device.

B.

Restrict access to workspaces to approved mobile devices only.

C.

Block file downloads and message copying on mobile devices.

D.

Require secondary authentication to access Slack from a mobile device.

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Questions 14

You've been working amongst a small group of experienced Slack admins.

Your company is beginning to grow exponentially, and the following

responsibilities are beginning to overwhelm your small admin team:

• Managing how channels are administered.

• Creating and managing legal holds.

• Managing users.

Your team decides to assign a few system roles to support the admin team.

Which role will be responsible for assigning admin responsibilities?

(Select the best answer.)

Options:

A.

Compliance Admin

B.

Roles Admin

C.

Channels Admin

D.

Users Admin

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Questions 15

Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.

As a Slack admin, what is the first thing you should do?

(Select the best answer.)

Options:

A.

Set up an automatic email forwarding process outside of Slack to send the reports into Slack.

B.

Gather a team to begin developing a custom Slack app.

C.

Create a workflow using an incoming webhook once tie report is generated in the

D.

Search the Slack App Directory for an existing Slack app that supports the online tool.

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Questions 16

You're a Workspace Owner introducing Slack to your organization for the first time.

In order to encourage employees to use Slack, you've organized a contest to see who can send the most messages in Slack channels in a week.

What's the best way to determine the winner?

(Select the best answer.)

Options:

A.

View the Channels tab in the Slack analytics dashboard.

B.

Install a custom bot in each channel to count all messages,

C.

View the Members tab in the Slack analytics dashboard.

D.

Export messages from your workspace to view message data offline.

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Questions 17

You're an Org Owner on a Slack Enterprise Grid plan. Due to a legal issue, you need to export all messages and files from a Slack Connect channel.

What is the best way to do this?

(Select the best answer.)

Options:

A.

Use the Discovery API to export all messages and files from the channel.

B.

Use the Audit Logs API to monitor and report on all messages and files from the

channel.

C.

Use Slack's Import/Export Data tool to export all messages from the channel, and then

manually download the files.

D.

Use the Discovery API to export messages and files from the channel that were sent by

your company. Then ask the partners in the Slack Connect channel to do the same

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Questions 18

You're a Workspace Owner who recently launched Slack at your company. Google Calendar is one of the essential productivity apps used by everyone in the

company. You want to ensure that your colleagues can all access their Google Calendars from Slack.

What is the best way to enable the Google Calendar app for all members of your workspace?

(Select the best answer.)

Options:

A.

Direct all users to integrate their Google Calendar app by posting instructions in your #announcements channel and linking to the app's page in the Slack Apps Directory,

B.

Connect Google Calendar to your company's email domain, and enable domain-wide

authentication for Google Calendar app in Slack to automatically install the app for all users.

C.

Pre-approve the Google Calendar integration so users have the option to easily enable their own calendar apps.

D.

Use the Admin API to automate approvals for Google Calendar app requests

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Questions 19

Slack business+ plan and currently authenticates users via username and password.

Your company uses Google Workspace (formerly G Suite) for its identity provider (IdP). Your security team would like to assign specific users or groups of users access to Slack from your IdP (rule-based access).

How would you configure Slack to satisfy these requirements?

(Select the best answer.)

Options:

A.

Configure Google Workspace Auth to enable users to log in via their Google Workspace credentials, and send out binding emails to existing users to connect their accounts with your IdP.

B.

Set up Google Workspace SAML-based SSO in a new Slack workspace since your company already uses username and password to authenticate in its existing workspace.

C.

Build a custom SAML connection with Slack in order to use the Google Workspace Id, and apply rule-based access.

D.

Configure Google Workspace SAML-based SSO with Slack, and send out binding emails to existing users to connect their accounts with your IdP.

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Questions 20

A bank must archive all communications for several years due to a new

government regulation. Your compliance department wants to understand how

best to meet these requirements for Slack

Which feature should you leverage to meet these regulatory requirements

(Select the best answer.)

Options:

A.

Data Loss Prevention (OLP)

B.

Mobile Device Management (MDM)

C.

Enterprise Key Management (EKM)

D.

eDiscovery

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Questions 21

You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces.

What is the most efficient way for you to gather this information?

(Select the best answer.)

Options:

A.

Gather the data from the Manage Members section of each workspace's administration dashboard.

B.

Open a ticket with Slack's Customer Experience team to see which guest accounts are active.

C.

Export the data from the Members section of the org analytics dashboard.

D.

Export the data using the Export Data tab in the org administration dashboard.

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Questions 22

You will be managing a new product launch and have just been assigned a new team of 12 members. The launch will be complex and will require cross-collaboration within the organization. To start, you will need to introduce yourself as the project manager to each team member and introduce the scope of the new project.

What should you do?

(Select the best answer.)

Options:

A.

Create a new private channel for the project, invite the team members and introduce yourself and the project scope. This will allow for increased transparency for the project team and ensure the details of the project are not exposed to anyone outside of the project team

B.

Start a group direct message (group DM) with the members on the team introducing yourself and the project scope. This will allow members to have visibility into who else is on the team and provide a secure opportunity to ask questions.

C.

Start a direct message (DM) with each member on the team, introducing yourself and the project scope. This secure approach will allow each member to reach out to you directly with questions before the project starts.

D.

Create a new public channel for the project, invite the team members and introduce yourself and the project scope This will allow for increased transparency for the project team and help onboard new project members who may join in the future.

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Questions 23

Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.

Where should Lydia go to allow these individuals to start inviting guests on Slack?

Options:

A.

Workspace Transfer Ownership page

B.

Organization Policies

C.

Workspace Invitations page

D.

Workspace Settings

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Questions 24

You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.

What is the most efficient way to set up students as full members and faculty members as Workspace Admins?

(Select the best answer.)

Options:

A.

Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.

B.

Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group .. bulk to Workspace Admins.

C.

Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.

D.

Use either \Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.

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Questions 25

You re a Workspace Owner and you just launched Slack across your entire organization. You look at the percentage of messages viewed in public channels versus in private channels and direct messages (DMs), and notice that most communication is happening in DMs.

Which two actions should you take to promote the usage of channels? (Select the TWO best answers.)

Options:

A.

Turn off the ability for users to create channels, so they can collaborate only in the exist.ng channels.

B.

Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.

C.

Send a company-wide email asking members to use Slack channels for collaboration.

D.

Ask your Slack Champions to model the behavior, and encourage others to post in channel.

E.

Create the default channels, so that employees have more options in the channels they can use for collaboration.

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Questions 26

The marketing team at ACME Ltd has 10 team members, and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.

The marketing director has the following needs:

    There is an urgent marketing idea that must be prioritized in tomorrow morning’s planning meeting.

    The 10 team members are the only ones attending the planning meeting.

    The 10 team members need to be notified before the meeting.

Of note, the marketing director sends urgent re-prioritization messages weekly. How should the marketing director reach the marketing team?

Options:

A.

Send a separate direct message to each of the 10 team members notifying them of the change.

B.

Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow’s team meting.

C.

Post a message to #marketing-discussion, without notifying anyone.

D.

Use @here and @channel to notify the entire channel of the change.

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Questions 27

When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?

Options:

A.

To use slash commands without disturbing the rest of the channel members

B.

To add responses such as “thank you” or “I’m looking into it” without cluttering the channel needlessly

C.

To make multiple discussions in the same channel easier to follow

D.

To ensure that others in a channel will be notified of new messages

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Questions 28

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.

How should Asher respond to this request?

Options:

A.

Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.

B.

Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

C.

Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

D.

Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

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Questions 29

Which of the following would most make your company a good candidate to use Slack’s Enterprise Key Management (EKM)?

Options:

A.

Your company’s employees primarily use unsecured mobile devices to access Slack.

B.

Your company frequently shares personally identifiable information (PII).

C.

You use Azure for all of your key management.

D.

Your company is in the public sector.

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Questions 30

A team member is managing a long-term project that involves collaborating with internal and external users via Slack Which statement is true about users managing the channel once the project work concludes?

Options:

A.

The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.

B.

Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.

C.

The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.

D.

Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.

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Questions 31

Your team is planning to upgrade from the Pro plan to the Business+ plan. The current implementation team, including admins, is working on drafting a vision for Slack to match the new season of working in Slack inspired by the upgrade. As an admin, you're most concerned with how this statement can support end users.

What is the strongest benefit a vision statement provides for end users?

Options:

A.

A user will understand the purpose of using Slack for their work in a new shared way.

B.

A user will learn several Slack channels they should join.

C.

A user will be able to describe their permissions compared to admin permissions.

D.

A user will know about newly released features.

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Questions 32

What actions can Channel Managers take on channels they are assigned?

Options:

A.

-Convert channels from public to private

Rename or achieve channels

-Add and manage other Channel Managers

B.

-Convert channels from public to private

-Restore a deleted channel

-Access audit logs in Slack

C.

Add, remove, and edit user roles

-Rename or archive channels

-Add and manage other Channel Managers

D.

-Convert channels from public to private

-Restore a deleted channel

-Add and manage other channel Managers

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Questions 33

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.

Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Options:

A.

Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

B.

Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

C.

Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

D.

Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with QUESTION NO:s and requests for help.

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Questions 34

What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack?

(Select the TWO best answers.)

Options:

A.

It gives organizations more control over their security policies, including password format requirements.

B.

It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.

C.

It is a standard security feature that is available on all of Slack's paid plans.

D.

It allows employees to use the same login credentials they already use for other applications.

E.

It allows your organization to control the encryption keys to your users' data within Slack.

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Questions 35

You're a Workspace Admin for AcmeTesting Inc. You currently have a Slack workspace for the company's sales organization called AcmeTesting Sales, which has two sub-departments within it: Finance and Services.

The AcmeTesting Sales workspace has these standard prefixes: help-, proj-. and announcements.

What is an appropriate channel name within the AcmeTesting Sales workspace?

(Select the best answer)

Options:

A.

#sales-help-services

B.

#acme-sales proj finance

C.

#help finance

D.

#announcements team

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Questions 36

Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.

To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

Options:

A.

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

B.

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

C.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

D.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

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Questions 37

Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages, because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.

Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.

Which settings and permissions should Teara change to promote increased communication outside of direct messages?

Options:

A.

Changing the workspace’s message retention and deletion policy for all channels and direct messages to "Keep Everything" and allowing everyone to create channels

B.

Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created

C.

Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only

D.

Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels

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Questions 38

You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.

Which action should you take first before creating a new workspace?

(Select the best answer.)

Options:

A.

Confirm the channel naming conventions they might use.

B.

Identify the tools the project team plans to use to track their progress.

C.

Ensure you have an available resource to serve as a Workspace Admin.

D.

Determine if the project team is using Slack workflow's automate processes.

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Questions 39

In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

Options:

A.

Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.

B.

Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.

C.

You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.

D.

You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.

E.

Your environmental services company plans to launch Slack to all employees In a single day and sunset its former communication platform.

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Questions 40

Big Corp uses an IdP (Identity Provider) to manage access for its members to its Plus plan on Slack. Their security team wants to make sure members will be automatically deactivated when they leave the company.

Which of the following must be true to ensure that members are automatically deactivated?

Options:

A.

Each member’s access must be set to expire after 90 days.

B.

The member must not be a Workspace Admin or Owner.

C.

The member who is leaving the company must have left all channels.

D.

The IdP must support deprovisioning via SCIM.

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Questions 41

You're a Workspace Owner on the Slack Business* plan. Your company receives a report indicating the leak of trade secrets and needs to conduct an urgent investigation by reviewing Slack content in your public channels.

What is the best way to quickly handle this request?

(Select the best answer.)

Options:

A.

Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).

B.

Contact Slack, and request access to export the required public channel data.

C.

Use the import/Export Data tool under workspace settings to export the required public channel data.

D.

Use the Discovery APIS to export the required public channel data.

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Questions 42

You're an Org Owner at a company that doesn't allow members to manage anySlack Connect permissions. A member reaches out to you with a concern they sent a Slack Connect channel invitation to the wrong external company.

Unfortunately, the company the invitation was sent to has custom approval settings at your organization, so the invitation was approved automatically. Your member is not sure whether members from the company they accidentally invited will gain access to sensitive information if they accept the channel invitation and needs your advice on how to proceed.

What should you tell the requestor?

(Select the best answer.)

Options:

A.

The requestor can choose how much channel history will be visible when the external

• organization accepts the invitation. You can also offer to show them how to revoke

the channel invitation if it has not been accepted yet.

B.

Channel history will not be visible when the external organization accepts the

invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.

C.

All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.

D.

All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.

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Questions 43

You're a Primary Org Owner of a bank's Slack Enterprise Grid plan. Your company is in the process of rolling out Slack to customer service employees in all its contact centers. While employees have been instructed to never share sensitive information such as bank account or credit card numbers in Slack, your compliance team is concerned that members may accidentally do so.

What recommendation should you make to your compliance team to prevent the exposure of this information in Slack?

Options:

A.

Install an eDiscovery app to log all message content in the channel, and maintain a record of all sensitive content shared.

B.

Integrate with a Data Loss Protection (DLP) provider to remove sensitive data shared in Slack.

C.

Build a bot Chat will message members and ask them to remove sensitive customer data in the event that it is shared.

D.

Designate one admin per channel to monitor and report sensitive data to the compliance team.

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Questions 44

In your role as an Org Admin, you often answer questions from users regarding the best way to communicate in channels, threads, and direct messages (DMs) Recently, a user who is working on a market research project asked for your advice on how to share a report within Slack. The VP of Human Resources (HR) requested the report, which includes sensitive internal data. Typically, communication related to the project takes place in a public project channel.

What should you recommend the user do?

Options:

A.

Send the report in a group DM to the VP and anyone whose information is included in the report.

B.

Create a private project channel to share the report with the VP and anyone whose information is included.

C.

Send the report in a DM to the VP of HR

D.

Post the report in the project s public channel

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Questions 45

You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces

aligned to each business unit. Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to

the entire company.

What is the most efficient way for the CPO to accomplish this?

(Select the best answer.)

Options:

A.

Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.

B.

Record a demo outside of Slack and import the file into a multi-workspace channel

C.

Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.

D.

Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.

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Questions 46

You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees. You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.

Which plan(s) fit the requirement?

Options:

A.

Enterprise Grid only

B.

Pro, business+ and Enterprise Grid

C.

Free, Pro, Business+ and Enterprise Grid

D.

Business+ and Enterprise Grid

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Questions 47

An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.

How should the IT administrator roll out Slack?

Options:

A.

Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.

B.

Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.

C.

Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.

D.

Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.

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Questions 48

Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org.

Large Inc.'s Human Resources (HR) director is looking to streamline how they.

1. Share department-specific policies, and

2. Handle sensitive questions hiring managers may have regarding recruiting and

candidate offers.

Each department has its own separate Enterprise Grid workspaces. For example, Sales hiring managers belong to the Sales workspace and are unlikely to be

members of the other workspaces.

How should the HR director use Slack for this use case?

(Select the best answer.)

Options:

A.

Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.

B.

Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.

C.

Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.

D.

Create a separate hiring manager group direct messages (group OMs) for each Department.

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Questions 49

You're an Org Admin responsible for managing your organization's three workspaces, which are grouped by business vertical. Your organization wants to increase Slack usage to include additional users from other departments, and you anticipate this will result in requests for additional workspaces to house vertical-specific channels. You want to ensure there's a clear policy in place for end users to follow when requesting new workspaces.

Given these business requirements, what is the best way to manage requests to create new workspaces?

Options:

A.

Review, collaborate, approve, and reject workspace requests in one public, searchable channel.

B.

Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.

C.

Do not allow end users to request new workspaces; instead, encourage them to create more channels.

D.

Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.

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Questions 50

The Slack implementation team at Large Inc is confirming all of the settings on their new Enterprise Grid organization and wants to make sure that they have appropriately involved the Security team in any critical security decisions.

Which TWO of the following settings are most critical to discuss with their Security team? (Choose two.)

Options:

A.

Whether to enable admin-approved apps

B.

Who is allowed to add custom emoji

C.

Who can create and archive channels

D.

Who can invite new members

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Questions 51

Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.

The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt want to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.

What should Britt do?

Options:

A.

Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.

B.

Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.

C.

Remove all members from #bread-buds, and invite them to #carbohydrate-chats.

D.

Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.

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Questions 52

You're a Slack Org Owner at Acme Inc, Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.

What should you do?

(Select the best answer.)

Options:

A.

Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.

B.

Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees

C.

Create a process to request public channel creation through Sack admins.

D.

Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.

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Questions 53

You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user at your company recently discovered that Slack message retention for your organization was set at one year.

The executive asked you to find out how to access their channel history from more than 18 months ago using any means necessary.

Will it be possible for you to recover the data?

(Select the best answer.)

You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user at your company recently discovered that Slack message retention for your organization was set at one year.

The executive asked you to find out how to access their channel history from more than 18 months ago using any means necessary.

Will it be possible for you to recover the data? (Select the best answer.)

Options:

A.

Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.

B.

Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.

C.

No, because this company is in a territory affected by GDPR. Slack Is legally not allowed to provide this data after the retention date has passed.

D.

No, because customer data is removed immediately upon expiration of message retention. Slack and deletes all information from production systems at that time.

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Questions 54

Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.

Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.

Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.

When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

Options:

A.

Create workspaces for each department and sub-department in the company.

B.

Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.

C.

Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

D.

Create one workspace, where each product line sold has its own channel.

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Questions 55

You're a Workspace Admin on the Slack Pro plan. Your compliance team asks you to prevent users from creating free workspaces with their organization email addresses.

What should you recommend?

Options:

A.

stay on the Slack Pro plan, and enable domain claiming.

B.

Upgrade to the Slack Business+ plan, and enable Enterprise Key Management (EKM).

C.

Upgrade to the Slack Enterprise Grid plan, and enable domain claiming.

D.

Ask your Org Owner to enable two-factor authentication (2FA).

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Questions 56

You're an Org Owner for your organizations Slack Enterprise Grid instance. Your organization has a number of Slack Connect channels used to communicate with your network of vendors. You're concerned that non-approved vendors will attempt to communicate with members of your organization without the proper vetting by your procurement team.

Which setting should you enable to prevent this from happening?

(Select the best answer.)

Options:

A.

Set up the custom messaging in Guidelines for using Slack Connect with the policy for communicating with approved vendors only.

B.

Adjust the slack connect for direct messages settings so that only org Admins and Org Owners can send and accept direct messages (DMs) from outside organizations.

C.

Restrict Slack Connect to a specific workspace so that only users who have access to that workspace can also access your Slack Connect channels.

D.

Disable the Use Slack Connect with free teams option so that only paid workspaces can access your slack Connect channels.

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Questions 57

Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp, Stack Connect

direct messages (DMs) are disabled at this time, Given this, your Chief information Officer (CIO) wants to know whether your organizations users can communicate

with external users from Beta Corp using Slack Connect Dis.

What should you tell the CIO?

(Select the best answer.)

Options:

A.

Alpha Corp users can DM any Beta Corp users that are in the same slack Connect channels as they are.

B.

Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.

C.

Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect Dis are disabled.

D.

Workspace Admins can give access to specific Alpha Corp users to DIM with Beta corp

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Questions 58

Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.

As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?

(Select the best answer.)

Options:

A.

Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.

B.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets

C.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

D.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

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Questions 59

Which plan(s) support(s) customizable message and file retention features?

Options:

A.

Pro, Business+ and Enterprise Grid

B.

Business+ and Enterprise Grid

C.

Free, Pro, Business+ and Enterprise Grid

D.

Enterprise Grid only

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Questions 60

You're an Org Admin planning the structure of your organization's new workspace, and decide to establish a few default channels for everyone to access. How does defining default channels help end users?

Options:

A.

Default channels are always required, so members won't miss important updates.

B.

Users are automatically added to a set of private and public channels.

C.

Members and guests can find each other and interact as they're added to default channels.

D.

Default channels orient new members and model channel naming conventions.

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Questions 61

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to.

What is the main benefit of this Grid design?

Options:

A.

Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

B.

Members experience less context switching when they are given the chance to access several workspaces.

C.

There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.

D.

Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions.

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Exam Code: Salesforce-Slack-Administrator
Exam Name: Salesforce Certified Slack Administrator Exam
Last Update: Apr 19, 2025
Questions: 206
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