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Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?
A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?
When a customer generates a TTrace log file there are specified components in each line item of the log file.
Which data do these components include?
A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?
A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
If your software is not working, what is the best practice to determine how to fix the concern?
In a multi-site BSR configuration, with 2 remote location site BSR Application form?
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)
With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
What are two call vectoring command failures for "adjunct routing"? (Choose two.)
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
Refer to the exhibit.
The reply-best vector command is applied to which BSR VDN/Vector?
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?
When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.
Which requirement do they need to configure to install the server software?
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
TESTED 21 Nov 2024