Which value stream connects consumers with IT goods and services?
Detect to Correct
Strategy to Portfolio
Request to Fulfill
Requirement to Deploy
What does the Event data object represent?
A user inquiry to the Service Desk
An alert signifying a change of state of a monitored Configuration Item
An issue or flaw with delivered code or physical service blueprint
An interruption to normal service operations
What does the IT4IT Information Model consist of?
The Service Model and the Service Backbone
Value streams and functional components
Data objects and their relationships
Capabilities and IT processes
What is a key value proposition of the Detect to Correct value stream?
Service lifecycle tracking through conceptual, logical, and physical domains
Timely identification and prioritization of an issue
Increased fulfillment efficiency through standard change deployment and automation
Standardized service development and delivery
What is a benefit of implementing the Request to Fulfill value stream?
Ensuring that the service delivered actually performs as requested
Improved communication with business stakeholders through roadmaps
Improving the speed at which issues with a business service are identified
Increased cost optimization by cancelling subscriptions that are no longer used
What is the objective of the IT4IT Reference Architecture at Level 1?
To serve as a framework for building content views of the IT4IT Reference Architecture
To document the value streams in a vendor-specific representation
To provide a holistic model introducing the core terms and concepts
To communicate the Service Backbone concept
Which key data object associated with the Change Control functional component records the data required to manage the change lifecycle?
The Change Control data object
The RFC data object
The Problem, Known Error data object
The Interaction data object
Which value stream creates the Service Release Blueprint?
What is the purpose of the Enterprise Architecture functional component?
To log, maintain, and evaluate all demands coming into IT through a single funnel
To manage creation, review, approval, and audit of all IT policies
To create and manage long-term IT investment and the execution plan-of-action
To manage the authoritative list of all IT investments
TESTED 24 Nov 2024
