GCX-ARC Sample Questions Answers

Select all the naming requirements for prompts. (Choose two.)

To route an incoming call based on the current time, _____ is the best method.

Which ACD routing method routes interaction to the next available agent?

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Which function returns a new instance of DateTime initialized with the specified values?

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Select the percentage that indicates a High level in the flow size.

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

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