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  5. Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP) Questions and Answers

GE0-803 Sample Questions Answers

Questions 4

Which GVP software component is used to configure the various components of GVP including

application provisioning?

Options:

A.

Element Management Provisioning System

B.

IP Call Manager

C.

Voice Application Reporter

D.

Genesys Studio

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Questions 5

GVP 8 supports HTTP and HTTPS

Options:

A.

True

B.

False

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Questions 6

The default Composer Perspective in GVP 8.1.2 includes views with the Project Explorer, Palette, the Block Properties and several editors.

Options:

A.

True

B.

False

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Questions 7

During GVP 8.x configuration, ASR and TTS must be configured with the Call Control Platform IP address and port number.

Options:

A.

True

B.

False

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Questions 8

A customer trigger application is associated with __________.

Options:

A.

VAR

B.

EMPS

C.

OBN

D.

Behind-the-Switch configuration

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Questions 9

How are VoiceXML pages produced during a GVP call session?

Options:

A.

Web application server generates VoiceXML when processing asp or jsp pages

B.

VCS or IPCS produce VoiceXML when the call is initiated

C.

EMPS produces VoiceXML when the request comes in

D.

IPCS creates the VoiceXML when it relays SIP messages

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Questions 10

Please refer to the log message Xmlpage_NotFound. What should be done to ensure the next call to the same phone number will work?

Options:

A.

Restart the VCS

B.

Restart the WebServer

C.

Check and regenerate the code for the VoiceXML application

D.

Provision the phone number through EMPS

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Questions 11

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default

Route Number is used when __________.

Options:

A.

IVR Server is unable to contact the Solution Control Interface (SCI)

B.

IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is

unable to find an agent number to which it can route the call

C.

IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

D.

IVR Server component cannot communicate with the Web Server

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Questions 12

Which of the following content should be considered for caching?

Options:

A.

Active Server Pages

B.

Vox files

C.

Java Server Pages

D.

Java Beans

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Questions 13

Is ISCC function used by IVR-TServer in network mode ? Choose the best statement.

Options:

A.

Yes because the IVR is like a second site

B.

No because the IVR is integrated in the real site

C.

No because ISCC function doesn?t exist in IVR-TServer

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Questions 14

In GVP log files, what timezone are the timestamps in?

Options:

A.

Local timezone of the GVP server

B.

UTC/GMT

C.

WST

D.

EST

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Questions 15

Which tag is sent by IVR Server Client to IVR Server in Behind configuration to ask the ANI and

DNIS ?

Options:

A.

No tag sent because IVR Server already had them at time call was initialized.

B.

C.

D.

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Questions 16

When using the Sun One Directory Server as the LDAP database to store the configuration for

GVP, the user name that is required is __________.

Options:

A.

cn=Manager

B.

GVPOwner

C.

cn=Directory Manager

D.

admin

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Questions 17

EMPS is used to configure GVP 8.1.2 options and processes.

Options:

A.

True

B.

False

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Questions 18

The ability to record the caller's speech for application analysis is configured in an IVR Profile

within the EMPS and is referred to as __________.

Options:

A.

OA&M

B.

EMS Runtime

C.

Enable ASR Transcoding

D.

Enable ASR Logging

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Questions 19

Which component within a VOIP SIP solution "fetches" the application profile from the

Provisioning System based on the Dialed Number or URI when there is more than one IP

Communication Server?

Options:

A.

Arbitrator process

B.

Resource Manager by accessing the Polyhedra Database

C.

PopGateway by communicating to the Dialogic board

D.

SIP or H.323 Session Manager

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Questions 20

Refer to the PopGateway log entry. What event has occurred?

Options:

A.

The configured IVR Profile was provisioned with ASR Enabled in EMPS.

B.

The configured IVR Profile was not provisioned with ASR Enabled in EMPS.

C.

The configured IVR Profile was provisioned with TTS Enabled in EMPS.

D.

The configured IVR Profile was not provisioned with TTS Enabled in EMPS.

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Questions 21

Refer to the I-Server client log entry. What event might have occurred to cause this log entry?

Options:

A.

IVR Server Client or Genesys Queue Adapater cannot connect to the IVR Server.

B.

CNSocket has already been initialized

C.

Wrong Dialogic port was selected

D.

VCS/IPCS has not yet been installed

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Questions 22

In GVP 8.1.2, you can set and change logging levels using which of the following?

Options:

A.

Configuration Manager

B.

Genesys Administrator

C.

Solution Control Interface

D.

All of the Above

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Questions 23

With an In-Front of the Switch implementation using Genesys Framework, what type of configuration with T-Server is required in Configuration Manager?

Options:

A.

IVR Server connects to "Real T-Server", such as Alcatel T-Server, and connects to real Switch

over CTI link.

B.

IVR Server connects to "Virtual" T-Server which then connects to Virtual Switch

C.

A T-Server configuration is not required

D.

IVR Server connects to "Virtual" T-Server and connects to Real Switch over CTI link

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Questions 24

In In-Front configuration, which tags are sent by the IVR Server Client to IVR Server to inform it

that a call has arrived?

Options:

A.

B.

xxxxyyyy

C.

xxxx

D.

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Questions 25

Based on the Popgateway1.log shown, what event occurred?

Options:

A.

"Grandprize.vox" failed to download. No audio file was played.

B.

The caller hung up

C.

The voice application crashed. No more pages were fetched from web server.

D.

Speech recognition was not successful

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Questions 26

Which is NOT a feature of a GVP In-Front of switch configuration?

Options:

A.

Operator Hang up detect

B.

Transfer caller entered data

C.

Whisper to Agent

D.

Treating missing DNIS

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Questions 27

The .XML and .xml files are generated when __________.

Options:

A.

A call arrives at the VCS

B.

An application is created and configured in EMPS

C.

The WatchDog on the EMPS is restarted

D.

Requested by the IVR Server

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Questions 28

The .xml files provides all of the __________.

Options:

A.

VCS configuration information

B.

Voice application information

C.

IPCS configuration information

D.

Web server configuration information

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Questions 29

In most deployment options, the IVR Server Client or Genesys Queue Adapater (GQA) resides

on the __________.

Options:

A.

IP Communications Server

B.

Element Management Provisioning System

C.

Web Server

D.

Configuration Server

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Questions 30

Which are the typical components of a VOIP SIP solution?

Options:

A.

IP Communication Server, Telephony Board, and CTI-Link

B.

Voice Communications Server, Media Gateway, and IP Communication Manager

C.

IP Communication Server, SIP Session or H.323 Session Manager, Resource Manager, and

Polyhedra database

D.

IP Communication Manager, Media Gateway and Telephony Board

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Questions 31

When deploying multiple instances of IPCS, which IP address would need to be specified in the

configuration in order for the two or more IPCS to properly register their resources and receive

calls?

Options:

A.

Local IP address

B.

SQL Server

C.

Primary Call Manager

D.

Media Gateway IP address

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Questions 32

Which of the following MRCP speech vendors does GVP support?

Options:

A.

Asterisk

B.

Nuance

C.

Microsoft

D.

Linux

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Questions 33

Which GVP IP Call Manager components handle SIP messages and allocate IPCS(s) for

terminating RTP streams?

Options:

A.

EMPS and LDAP Server

B.

Login Server and CSM

C.

Resource Manager and Session Manager

D.

EMPS and Voice Communication Server

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Questions 34

Refer to the TTS: MRCP Configuration screen. Your GVP deployment requires Text to Speech (TTS) using MRCP. During GVP installation, you will be presented with this screen. What needs to be done?

Options:

A.

The MRCP URL value, Localhost needs to be replaced with the fully qualified domain name

(FQDN) of the MRCP server and then click Next to continue

B.

Nothing, everything looks fine. Click Next to continue

C.

Delete the MRCP URL and then click Next to continue

D.

The installation has completed. Just click Cancel to end the installation

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Questions 35

Which of the following Dialogic tools allow you to customize Dialogic board(s), system settings

and TDM bus configurations?

Options:

A.

ISDN Trace

B.

Dialogic Configuration Manager

C.

Line Admin

D.

List Boards

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Questions 36

In an In-Front of the Switch configuration using Genesys Framework, __________.

Options:

A.

The VCS receives all call routing information from the strategy

B.

The DNIS must be delivered to the VCS with the call

C.

A connection with the IVR Server is required

D.

ANI is required to initiate or begin the call.

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Exam Code: GE0-803
Exam Name: Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP)
Last Update: Nov 20, 2024
Questions: 122
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