Winter Special Sale - Limited Time 60% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 575363r9

Welcome To DumpsPedia

CSA Sample Questions Answers

Questions 4

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.

an action

B.

a spoke

C.

a connection

D.

an integration step

Buy Now
Questions 5

From a form, what would you click to add additional fields to the form? (Choose two.)

Options:

A.

Context Menu > Form > Layout

B.

Context Menu > Configure > Form Layout

C.

Context Menu > Configure > Form Design

D.

Right click on header > Add > Field

E.

Context Menu > Form > Designer

F.

Right click on header > Configure > UX Dashboard

Buy Now
Questions 6

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Options:

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

Buy Now
Questions 7

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Options:

A.

Incident.Major_Incident

B.

incident=>major_incident

C.

incident<=>major_incident

D.

incident||major_incident

E.

incident.major_incident

Buy Now
Questions 8

What is the purpose of a Data Policy?

Options:

A.

Data Policies enforce security

B.

Data Policies standardize data in Update Sets

C.

Data Policies enforce data consistency

D.

Data Policies apply to lists to standard data

Buy Now
Questions 9

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Options:

A.

Specify the Dept_Mgr role on the catalog content block

B.

Add the Department Manager group to the catalog item’s user criteria

C.

Add the Department Manager group to the catalog item’s ACL

D.

Only publish the item in the HR service catalog

E.

Use a Dept_Mgr ACL on the HR service catalog

Questions 10

Which section of the ServiceNow UI allows you to perform a global search?

Options:

A.

Application Navigator

B.

Banner frame

C.

List pane

D.

Content frame

Buy Now
Questions 11

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Options:

A.

Turn your computer off and on again

B.

Clear browser cache

C.

End Impersonation

D.

Log out and back in

Buy Now
Questions 12

What is NOT an example of a UI Action?

Options:

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

Buy Now
Questions 13

New records, new groups, and modified configuration Items (Cls): what do they have in common?

Options:

A.

They are included in an Update Set

B.

They are not captured in an Update Set

C.

They are customizations

D.

They do not have anything in common

Buy Now
Questions 14

Access Control rules may provide access security for which of the following database objects?

Options:

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

Buy Now
Questions 15

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Options:

A.

Select Normal role

B.

Log out and back in

C.

Use System Administration > Normal Security module

D.

Select Global Update Set

E.

End Impersonation

Buy Now
Questions 16

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Options:

A.

Schema Mapping

B.

Automatic Mapping

C.

Mapping Assist

D.

Mapping Dashboard

Buy Now
Questions 17

What are the three components of a filter condition?

Options:

A.

Field. Operator and Value

B.

Condition. Operator, and Value

C.

Field, Condition, and Value

D.

Variable, Field, and Value

Buy Now
Questions 18

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Options:

A.

Star

B.

Clock

C.

Application

D.

Funnel

Buy Now
Questions 19

What is the difference between a Ul Policy and Data Policy?

Options:

A.

Data Policies run only after Ul Policies run successfully

B.

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C.

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D.

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Buy Now
Questions 20

What needs to be specified, when creating a Business Rule? (Choose four.)

Options:

A.

UI action

B.

Table

C.

Fields to update

D.

Who can run

E.

Script to run

F.

Application scope

G.

Update set

Buy Now
Questions 21

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Options:

A.

Select Data Source, Schedule Transform

B.

Load Data, Create Transform Map, Run Transform

C.

Define Data Source, Select Transform Map, Run Transform

D.

Select Import Set, Select Transform Map, Run Transform

Buy Now
Questions 22

Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

Options:

A.

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

B.

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

C.

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

D.

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

Buy Now
Questions 23

What is a Notification?

Options:

A.

A new Knowledge article created by a Business Rule

B.

A tool for alerting users that events that concern them have occurred

C.

A message through Connect related to a Change Request

D.

An email file attachment

Buy Now
Questions 24

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options:

A.

Localization Framework plugin

(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

Buy Now
Questions 25

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Options:

A.

Before, After, Async, Display

B.

Prior to, Synchronous, on Update

C.

Insert, Update, Delete, Query

D.

Before, Synchronous, Scheduled Job, View

Buy Now
Questions 26

The ServiceNow platform includes which types of interfaces? (Choose three.)

Options:

A.

Now Mobile Apps

B.

Agent Control Center

C.

Back Office Dashboard

D.

Service Portals

E.

Now Platform® User Interfaces

F.

Field Service Taskboard

Questions 27

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Options:

A.

Incident Auto-Resolution

B.

Ticket Resolver

C.

Virtual Agent Helper

D.

Web Intelligence

Buy Now
Questions 28

What are the three permission requirements that must evaluate to true for an access control rule to apply?

Choose 3 answers

Options:

A.

Conditions

B.

table.

C.

Roles

D.

Script

E.

table."

F.

table.none

Buy Now
Questions 29

When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?

Options:

A.

snc_abc

B.

abc

C.

u_abc

D.

sys_abc

Buy Now
Questions 30

Group records are stored in which table?

Options:

A.

Group [sn_user_group]

B.

Group [sys_user_group]

C.

Group [s_sys_group]

D.

Group [u_sys_group]

Buy Now
Questions 31

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Options:

A.

personal ize.control

B.

personal_list

C.

ul_page_admin

D.

ui_action_admin

Buy Now
Questions 32

What do you activate when you want to add applications or functionality within your development instance?

Options:

A.

App Package

B.

Updated Pack

C.

Patch

D.

Plugin

E.

App Updated Set

Buy Now
Questions 33

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

Options:

A.

Database View

B.

Many to Many

C.

One to Many

D.

Extended

Buy Now
Questions 34

What is specified in an Access Control rule?

Options:

A.

Groups, Conditional Expressions and Workflows

B.

Table Schema, CRUD, and User Authentication

C.

Object and Operation being secured; Permissions required to access the object

D.

security_admin

Buy Now
Questions 35

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Options:

A.

Define the first condition; click AND button; define second condition; click Run

B.

Define the first condition; click AND button; define second condition; press enter

C.

Define the first condition; click OR button; define second condition; press enter

D.

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.

Define the first condition; click > icon on breadcrumb, define second condition; press enter

Buy Now
Questions 36

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Options:

A.

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

B.

Create Catalog Item and use the Not Available list to specify the Manager Group

C.

Create Catalog Item and use the Available For list to specify ITIL [itil] role

D.

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Buy Now
Questions 37

What controls the publishing and retiring process for knowledge articles?

Options:

A.

Approval Policies

B.

Approval Definitions

C.

Workflow Designer

D.

Workflows

E.

State Lifecycle

Buy Now
Questions 38

Which of the following protects applications by identifying and restricting access to available files and data?

Options:

A.

Application Configuration

B.

Verbose Log

C.

Access Control Rules

D.

Application Scope

Buy Now
Questions 39

What is a no-code approach to control the mandatory or read-only state of a form field?

Options:

A.

UI Action

B.

Client Script

C.

UI Script

D.

UI RuIe

E.

UI Policy

Buy Now
Questions 40

When moving multiple update sets at one time, what might you do to facilitate the move?

Options:

A.

Batch

B.

Verify

C.

Test

D.

Preview

Buy Now
Questions 41

What is the purpose of flagging an article in a knowledge base?

Options:

A.

To mark an article to read later.

B.

Allow a user to submit feedback about an article

C.

Reporting an error

Buy Now
Questions 42

Where in Flow Designer can users access information about actions that are added to the flow?

Options:

A.

Virtual Agent Help

B.

Local Action Help

C.

Help Panel

D.

Flow Assistant

Buy Now
Questions 43

What is a characteristic of importing data into ServiceNow?

Options:

A.

An existing Transform Map can be used one time on the same import set

B.

Coalesce fields are used only after running Transform

C.

Any user can manage and set up import sets

D.

An existing Transform Map can be used multiple times on the same import set

Buy Now
Questions 44

Reports can be created from which different places in the platform? (Choose two.)

Options:

A.

List column heading

B.

Metrics module

C.

Statistics module

D.

View / Run module

Buy Now
Questions 45

In what order should filter elements be specified?

Options:

A.

Field, Operator, then Value

B.

Field, Operator, then Condition

C.

Operator, Condition, then Value

D.

Value, Operator, then Field

Buy Now
Questions 46

Which configuration allows you to use a script to coalesce data in Import Sets?

Options:

A.

Multiple-field coalesce

B.

No coalesce

C.

Conditional coalesce

D.

Single-field coalesce

Buy Now
Questions 47

ServiceNow is a single-instance, multiple tenant architecture?

Options:

A.

True

B.

False

Buy Now
Questions 48

There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Options:

A.

Homepage: Consists of navigational elements, functional controls, and platform information.

B.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

C.

Form: Data is entered into ServiceNow through forms

D.

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

E.

Maps: Display ServiceNow data graphically on a Google map

F.

Timelines: Used to track tasks or projects

Buy Now
Questions 49

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

Options:

A.

onSubmit

B.

onUpdate

C.

onCellEdit

D.

onLoad

E.

onEdit

F.

onChange

G.

onSave

Buy Now
Questions 50

Tables are made up of which of the following?

Options:

A.

records

B.

lists

C.

forms.

D.

fields

Buy Now
Questions 51

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Options:

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Buy Now
Questions 52

The display sequence is controlled in a Service Catalog Item using which of the following?

Options:

A.

The Default Value field in the Catalog Item form

B.

The Sequence field in the Catalog Item form

C.

The Order field in the Variable form

D.

The Choice field in the Variable form

Buy Now
Questions 53

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Options:

A.

The CMDB contains data about tangible and intangible business assets

B.

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

C.

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

D.

The CMDB contains ITIL process data pertaining to configuration items

Buy Now
Questions 54

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Options:

A.

Service Processes

B.

User Permissions

C.

Tables and Fields

D.

A Database

E.

The Dependency View

Buy Now
Questions 55

When searching using the App Navigator search field, what can be returned? (Choose four.)

Options:

A.

Names of Applications and Modules

B.

Names of Modules

C.

Names of Applications

D.

Favorites

E.

History Records

F.

Titles of Dashboard Gauges

Buy Now
Questions 56

Which one of the following modules can be used to view field settings for a table?

Options:

A.

Tables & Columns

B.

Access Control

C.

Columns and Fields

D.

Tables and Fields

Buy Now
Questions 57

Which of the following allows a user to edit field values in a list without opening the form?

Options:

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

Buy Now
Questions 58

What is the difference between UI Policy and UI Action?

Options:

A.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button visible for appropriate users.

B.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button visible for appropriate users.

Buy Now
Questions 59

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Options:

A.

They run behind the scenes.

B.

They are the building blocks.

C.

They are optional.

D.

They provide options.

Buy Now
Questions 60

Which three Variable Types can be added to a Service Catalog Item?

Options:

A.

True/False, Multiple Choice, and Ordered

B.

True/False, Checkbox, and Number List

C.

Number List, Single Line Text, and Reference

D.

Multiple Choice, Select Box, and Checkbox

Buy Now
Questions 61

What is a way that you can mark a knowledge article for review?

Options:

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

Buy Now
Questions 62

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Options:

A.

Form

B.

List

C.

Dashboard

D.

Timeline

Buy Now
Questions 63

Which are states that you can make a field on a form using UI Policy?

Options:

A.

read-only

B.

write-only

C.

Necessary

D.

Mandatory

E.

Empty

F.

Hidden

Buy Now
Questions 64

What is the Import Set Table?

Options:

A.

A table where data will be placed, post-transformation

B.

A table that determines relationships

C.

A staging area for imported records

D.

A repository for Update Set information

Buy Now
Questions 65

Which are valid Service Now User Authentication Methods? (Choose three.)

Options:

A.

XML feed

B.

Local database

C.

LDAP

D.

SSO

E.

FTP authentication

Buy Now
Questions 66

From the User menu, which actions can a user select? (Choose three.)

Options:

A.

Send Notifications

B.

Log Out ServiceNow

C.

Elevate Roles

D.

Impersonate Users

E.

Order from Service Catalog

F.

Approve Records

Buy Now
Questions 67

Which group of permissions is used to control Application and Module access?

Options:

A.

Access Control Rules

B.

UI Policies

C.

Roles

D.

Assignment Rules

Buy Now
Questions 68

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options:

A.

report

B.

workflow

C.

event

D.

task

Buy Now
Questions 69

What are the 6 methods available for user authentication?

Options:

A.

Local Database: The user name and password in their user record in the instance database.

B.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.

Digest Token: An encrypted digest of the user name and password in the user record.

Buy Now
Questions 70

What are the main UI component(s) of the ServiceNow Platform?

Options:

A.

Banner Navigator

B.

Banner Frame

C.

Application Frame

D.

Application Navigator

E.

Content Menu

F.

Content Frame

Buy Now
Questions 71

ServiceNow uses what term to describe all the data saved within a particular form?

Options:

A.

Fields

B.

Form

C.

Record

D.

Lists

Buy Now
Questions 72

Where can Admins check which release is running on an ServiceNow instance?

Options:

A.

Memory Stats module

B.

Stats module

C.

System.upgraded table

D.

Transactions log

Buy Now
Questions 73

Knowledge articles within a knowledge base are grouped by category.

Options:

A.

True

B.

False

Buy Now
Questions 74

A role is recorded in which table?

Options:

A.

Role[sys_user]

B.

Role[sys_user_profile]

C.

Role[sys_user_record]

D.

Role[sys_user_role]

Buy Now
Questions 75

What module in the Service Catalog application does an Administrator access to begin creating a new item?

Options:

A.

Maintain Categories

B.

Maintain Items

C.

Content Items

D.

Items

Buy Now
Questions 76

What is the platform name for the User table?

Options:

A.

u_users

B.

sys_users

C.

x_users

D.

sys_user

Buy Now
Questions 77

What is the function of user impersonation?

Options:

A.

Testing and visibility

B.

Activate verbose logging

C.

View custom perspectives

D.

Unlock Application master list

Buy Now
Questions 78

Which one of these applications is available to all users?

Options:

A.

Change

B.

Incident

C.

Facilities

D.

Self-Service

Buy Now
Questions 79

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

Options:

A.

True

B.

False

Buy Now
Questions 80

What are the four knowledge workflows available in the ServiceNow base instance?

Options:

A.

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

B.

Instant Publish: Immediately publishes a draft article without requiring an approval

C.

Instant Retire: Immediately retires a published article without requiring an approval

D.

Retire Knowledge: Moves a knowledge article to the retired state.

Buy Now
Questions 81

What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

Options:

A.

You should never assign roles to groups.

B.

You should assign roles to users.

C.

You should assign roles to groups

D.

You should add users to groups

Buy Now
Questions 82

Access Control rules may be defined with which of the following permission requirements? (Choose three.)

Options:

A.

Roles

B.

Conditional Expressions

C.

Assignment Rules

D.

Scripts

E.

User Criteria

F.

Groups

Buy Now
Questions 83

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Options:

A.

Update sets

B.

Transform maps

C.

System dictionaries

D.

Import sets

Buy Now
Questions 84

Which component of a table contains a piece of data for one record?

Options:

A.

Factor

B.

Field

C.

Datapoint

D.

Element

E.

Item

Buy Now
Questions 85

If you have the Impersonate role, what type of user are you not able to impersonate?

Options:

A.

Customer

B.

VIP

C.

System Administrator

D.

Approver

E.

Catalog User

Buy Now
Questions 86

What section on a task record would you use to see the most recent update made to a record?

Options:

A.

Timeline

B.

Journal

C.

Audit Log

D.

Activity

Buy Now
Questions 87

What are the three key tables in an enterprise CMDB? Choose 3 answers.

Options:

A.

omadb_rel_ci

B.

sn_emdb

C.

sn_emdb_ci

D.

Ey omdb

E.

sn_emdb_bak

F.

omdb_ci

G.

emdb_bak

Buy Now
Questions 88

If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

Options:

A.

A server script

B.

A client script

C.

A fix script

D.

A business rule

Buy Now
Questions 89

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

Options:

A.

Browser tab title

B.

Module text color

C.

Preferred browser

D.

Base theme

E.

Font style

F.

Animation style

G.

Header background color

Buy Now
Questions 90

Which element is used to track items not saved with a field, in a record?

Options:

A.

Sidebar

B.

List Editor

C.

Activity formatter

D.

Dictionary

Buy Now
Questions 91

What access does a user need to be able to import anicies to a knowledge base?

Options:

A.

Can contribute

B.

sn_knowledge_contripute

C.

sn_knowledge_import

D.

Can import

Buy Now
Questions 92

Which script can run when a record is displayed, inserted, updated, deleted, or when a table is queried?

Options:

A.

Business Rule

B.

Client Script

C.

Record Rule

D.

UI Script

E.

Scheduled Job

Buy Now
Questions 93

What access does a user need to be able to import articles to a knowledge base?

Options:

A.

sn_knowledge_import

B.

sn_knowledge contribute

C.

Can contribute

D.

Can import

Buy Now
Questions 94

Which action enables personalization in a form for the admin role, only?

Options:

A.

Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

B.

Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.

C.

Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.

D.

Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Buy Now
Questions 95

On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

Options:

A.

Attribute

B.

Label

C.

Field

D.

Column

E.

Data Element

Buy Now
Questions 96

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

Options:

A.

Field Matching

B.

Load Data

C.

Select Data Source

D.

Schedule Transform

E.

Create Transform Map

Buy Now
Questions 97

Which is the base table of the configuration management database hierarchy?

Options:

A.

cmdb_d

B.

ucmdb

C.

cmdb_ret_Oi

D.

cmdb

Buy Now
Questions 98

How would you describe the relationship between the incident and Task table?

Options:

A.

Incident table has a many to many relationships with the Task table.

B.

Incident table has a one to much relationship with the Task table.

C.

Incident table is extended from task table.

D.

incident table is related to the Task table via the INC number

E.

incident table is a database view of the Task table

Buy Now
Questions 99

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

Options:

A.

item Admin [sn_item_admin]

B.

Sys Admin [sys_admln]

C.

Catalog Admin [catalog_admin]

D.

Catalog Auinor (sn_cataiog_write]

Buy Now
Questions 100

Groups are stored in what table?

Options:

A.

Group [sys_user_group]

B.

Group [sn_sys_user_group]}

C.

User Group [user_groups]

D.

User Groups [sn_user_groups]

E.

Groups [sys_user_groups]

Buy Now
Questions 101

A form displays information about one record at the top, for example a User, Additional records, which are associated with that

User, are displayed on tabs at the bottom of the form. What are those tabs called?

Options:

A.

Additional Info

B.

More Info

C.

Related Links

D.

Related Lists

Buy Now
Questions 102

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

Options:

A.

CSDM Schema

B.

Business Service Map

C.

Dependency View

D.

CI Class Map

Buy Now
Questions 103

What icon do you use to change the boon and color on a Favorite?

Options:

A.

Pencil

B.

Star

C.

Clack

D.

Tringle

Buy Now
Questions 104

If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?

Choose 2 answers

Options:

A.

Select the record using the check box, then select the Person icon

B.

Double click on the Assigned to value, type the name of the user, and select the green check

C.

Select the record using the check box then select the Assign To Me UI action on the List Header

D.

Right click on the Task number and select the Assign to me option in the menu

E.

Select the Task number, and select the Assign to me UI action on the form

Buy Now
Questions 105

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

Options:

A.

customer.all

B.

customer .*

C.

customer.field

D.

customer.none

Buy Now
Questions 106

What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Options:

A.

Import Set

B.

Update Set

C.

Data Pack

D.

Transform Set

Buy Now
Questions 107

When moving a homepage or dashboard between instances, what must you remember?

Options:

A.

Create a separate update set for them

B.

They are automatically added to the update set

C.

Manually add them to the update set

D.

They cannot be moved via update set

Buy Now
Questions 108

An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?

Options:

A.

All > Service Catalog > Open Records > Items

B.

In the Navigation Filter, type 'requests. Let' and press the Enter key.

C.

All > Tables and Columns > Taste

D.

All > Service Catalog > Requests

Buy Now
Questions 109

When building an extended table from a base table, which fields do you need to create? Choose 2 answers

Options:

A.

The mandatory fields for the base table.

B.

The reference fields for the base table.

C.

The fields that are not in the base table.

D.

The fields that are specific to the extended table.

Buy Now
Questions 110

What section on a task record is used to see the most recent updates made to a record?

Options:

A.

Related List

B.

Activity Stream

C.

Audit Log

D.

Timeline

Buy Now
Questions 111

What are the steps for applying an update set to an instance?

Options:

A.

Retrieve, Preview, Commit

B.

Specify, Transform, Apply

C.

Retrieve, Assess, Apply

D.

Get, Test, Push

E.

Pull, Review, Push

Buy Now
Questions 112

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role.

What type of rules (s) would you use to implement this requirement?

Options:

A.

Dictionary Design

B.

Field Limiter

C.

UI Policy

D.

UI Design

E.

Form Constraint

Buy Now
Questions 113

Which role can manage multiple knowledge bases?

Options:

A.

knowledge_base_admin

B.

kb_admin

C.

sn_kb_admin

D.

knowledge_admin

Buy Now
Questions 114

Which helps to visualize configuration items and their relationships?

Options:

A.

Transform Map

B.

Schema Map

C.

Tables

D.

Flow Design

E.

Dependency View

Buy Now
Questions 115

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

Options:

A.

Can Read

B.

Can Write

C.

Can Contribute

D.

Can Author

E.

Cannot Author

Buy Now
Questions 116

After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

Options:

A.

Use System Administration > Normal Security module

B.

Select Normal role

C.

Log out and back in

D.

Select Global Update Set

E.

End impersonation

Buy Now
Questions 117

A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?

Choose 3 answers

Options:

A.

Performance Analytics

B.

Configuration Management (CMDB)

C.

Financial Management

D.

Discovery

E.

Service Mapping

Buy Now
Questions 118

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

Options:

A.

User

B.

Incident

C.

Item

D.

Issue

E.

Project

F.

Task

Buy Now
Questions 119

What ServiceNow feature allows you to include data from a secondary related table on a report?

Options:

A.

SQL

B.

Dot Walking

C.

Outer Join

D.

Joins

Buy Now
Questions 120

Which low components allow you to specify when a flow should be run?

Options:

A.

Trigger and Condition Pill

B.

Scope and Trigger Condition

C.

Trigger and Condition

D.

Trigger Criteria and Clock

E.

Condition and Table

Buy Now
Questions 121

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

Options:

A.

One Approval can have many Requests

B.

One Request can have many Requested Items

C.

One Requested Item can have many Approvals

D.

One Requested Item can have many Catalog Tasks

E.

One Cart can have many Requests

Buy Now
Questions 122

What icon do you use to change the icon and color on a Favorite’?

Options:

A.

Star

B.

Triangle

C.

Pencil

D.

Clock

Buy Now
Questions 123

On what part of the ServiceNow instance, would you find the option to Impersonate User?

Options:

A.

Module

B.

Content Frame

C.

Application Navigator

D.

User Menu

Buy Now
Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Nov 21, 2024
Questions: 411
$64  $159.99
$48  $119.99
$40  $99.99
buy now CSA