CTPRP Sample Questions Answers

 The three lines of defense model is a way of explaining the relationship between functions and roles of risk management and control in an organization. It involves the first line of defense (owning and managing risks), the second line of defense (overseeing or specialising in risk), and the third line of defense (providing independent assurance)1. The third line of defense is typically the internal audit function, which provides objective and independent assurance to the governing body, management, regulators, and external auditors that the control culture across the organization is effective in its design and operation2. The third line of defense must have independence from the business unit, meaning that it is not involved in the execution of business activities or the design and implementation of controls, and that it reports to the highest level of governance, such as the board or the audit committee3. The third line of defense is not limited to an external assessment firm, although external assurance providers may complement or supplement the work of the internal audit function2. References:

• 1: Internal audit: three lines of defence model explained | ICAS
• 2: Modernizing The Three Lines of Defense Model | Deloitte US
• 3: THE IIA S THREE LINES MODEL

Risk registers are tools that help organizations document, monitor, and manage their third party risks. They typically include information such as the risk description, category, source, impact, likelihood, rating, owner, status, and action plan. Risk registers enable organizations to prioritize their risks, assign responsibilities, track progress, and report on their risk posture. According to the CTPRP Study Guide, "A risk register is a tool for capturing and managing risks throughout the third-party lifecycle. It provides a comprehensive view of the organization’s third-party risk profile and facilitates risk reporting and communication."1 Similarly, the GARP Best Practices Guidance for Third-Party Risk states, "A risk register is a tool that records and tracks the risks associated with third parties. It helps to identify, assess, and prioritize risks, as well as to assign ownership, mitigation actions, and target dates."2

References:

• CTPRP Study Guide
• GARP Best Practices Guidance for Third-Party Risk

Data privacy policies are documents that outline how an organization collects, uses, stores, shares, and protects personal information from its customers, employees, partners, and other stakeholders1. Data privacy policies should address the following key elements2:

• The purpose and scope of data collection and processing
• The legal basis and consent mechanism for data processing
• The types and categories of personal data collected and processed
• The data retention and deletion policies and practices
• The data security and encryption measures and standards
• The data sharing and disclosure practices and procedures, including the use of third parties and cross-border transfers
• The data access, correction, and deletion rights and requests of individuals
• The data breach and incident response and notification procedures and responsibilities
• The data protection officer and contact details
• The data privacy policy review and update process and frequency

Procedures for configuration settings in identity access management are typically not addressed within data privacy policies, as they are more related to the technical and operational aspects of data security and access control. Identity access management (IAM) is a framework of policies, processes, and technologies that enable an organization to manage and verify the identities and access rights of its users and devices3. IAM configuration settings determine how users and devices are authenticated, authorized, and audited when accessing data and resources. IAM configuration settings should be aligned with the data privacy policies and principles, but they are not part of the data privacy policies themselves. IAM configuration settings should be documented and maintained separately from data privacy policies, and should be reviewed and updated regularly to ensure compliance and security. References: 1: What is a Data Privacy Policy? | OneTrust 2: Privacy Policy Checklist: What to Include in Your Privacy Policy 3: What is identity and access management? | IBM : [Identity and Access Management Configuration Settings] : [Why data privacy and third-party risk teams need to work … - OneTrust] : [Privacy Risk Management - ISACA] : [What Every Chief Privacy Officer Should Know About Third-Party Risk …]

One of the key objectives of a TPRM program is to identify and mitigate the risks posed by third parties throughout the relationship life cycle. Therefore, measuring the operational performance of implementing a TPRM program requires tracking the effectiveness and efficiency of the risk management processes and activities. Among the four examples given, calculating the average time to remediate identified corrective actions is the most likely to provide meaningful metrics for this purpose. This metric indicates how quickly and consistently the organization and its third parties can resolve the issues and gaps that are discovered during the risk assessment and monitoring phases. It also reflects the level of collaboration and communication between the parties, as well as the alignment of expectations and standards. A lower average time to remediate implies a higher operational performance of the TPRM program, as it demonstrates a proactive and responsive approach to risk management12.

The other three examples are less likely to provide meaningful metrics for measuring the operational performance of implementing a TPRM program, as they do not directly measure the outcomes or impacts of the risk management activities. Logging the number of exceptions to existing due diligence standards may indicate the level of compliance and consistency of the TPRM program, but it does not show how the exceptions are handled or justified. Measuring the time spent by resources for task and corrective action plan completion may indicate the level of effort and resource allocation of the TPRM program, but it does not show how the tasks and plans contribute to the risk reduction or mitigation. Tracking the number of outstanding findings may indicate the level of exposure and vulnerability of the TPRM program, but it does not show how the findings are prioritized or addressed. References:

• 1: 15 KPIs & Metrics to Measure the Success of Your TPRM Program | UpGuard Blog
• 2: Third-Party Risk Management Reporting: What You Need to Know - Venminder

The most important next step after receiving a vendor questionnaire is to analyze the responses and identify any gaps, issues, or risks that may pose a threat to the organization or its customers. This analysis should be based on the inherent risk profile of the vendor, the criticality of the service or product they provide, and the applicable regulatory and contractual requirements. The analysis should also highlight any adverse or high priority responses that indicate a lack of adequate controls, policies, or procedures on the vendor’s part. These responses should be prioritized for further validation, testing, or remediation. The analysis should also document any assumptions, limitations, or dependencies that may affect the accuracy or completeness of the vendor’s responses. References:

• Shared Assessments CTPRP Study Guide, Section 4.2.2, page 43
• Third-Party Risk Management: Managing Risk, Section “Assessing and monitoring third-party risk”
• What Is Third-Party Risk Management (TPRM)? 2024 Guide, Section “Third-Party Risk Management Process”

Multi-factor authentication (MFA) is an electronic authentication method that requires a user to present two or more pieces of evidence (or factors) to an authentication mechanism. The factors can be something the user knows (such as a password or a PIN), something the user has (such as a smartphone or a security token), or something the user is (such as a fingerprint or a facial recognition). MFA enhances the security of online accounts and applications by making it harder for attackers to gain access with stolen or guessed credentials. MFA is recommended as a best practice for third-party risk management, as it can reduce the risk of unauthorized access, data breaches, and identity theft. MFA is also a requirement for some regulatory standards and frameworks, such as PCI DSS, HIPAA, and NIST 800-63. References:

• What is: Multifactor Authentication
• Set up your Microsoft 365 sign-in for multi-factor authentication
• Multi-factor authentication - Wikipedia
• Shared Assessments CTPRP Study Guide, page 19
• Shared Assessments CTPRP Job Guide, page 14
• Best Practices Guidance for Third Party Risk, page 9

Data Loss Prevention (DLP) programs are not based on default tool configuration, but on the specific needs and risks of the organization. DLP programs should be tailored to the data types, locations, flows, and users that are relevant to the business. DLP programs should also align with the regulatory and contractual obligations, as well as the data risk appetite, of the organization. Default tool configuration may not adequately address these factors and may result in either over-blocking or under-protecting data. Therefore, statement C is false about DLP programs. References:

• 1: The Best Data Loss Prevention Software Tools - Comparitech
• 2: Build a Successful Data Loss Prevention Program in 5 Steps - Gartner
• 3: What is data loss prevention (DLP)? | Microsoft Security

Change management is the process of controlling and documenting any changes to the scope, objectives, requirements, deliverables, or resources of a project or a program. Change management ensures that the impact of any change is assessed and communicated to all stakeholders, and that the changes are implemented in a controlled and coordinated manner. Compliance artifacts are the documents, records, or reports that demonstrate the adherence to the change management process and the regulatory or industry standards.

A robust change management process should include the following attributes:

• Logging: This means that any change request or proposal is recorded in a change log or a change register, along with the details of the change initiator, the change description, the change category, the change priority, the change status, and the change history. Logging helps to track and monitor the progress and outcome of each change, and to provide an audit trail for compliance purposes.
• Approvals: This means that any change request or proposal is reviewed and approved by the appropriate authority or stakeholder, such as the project manager, the sponsor, the customer, the steering committee, or the regulatory body. Approvals help to ensure that the change is justified, feasible, aligned with the project or program objectives, and acceptable to the affected parties.
• Validation: This means that any change request or proposal is verified and tested to ensure that it meets the quality standards, the functional and non-functional requirements, and the expected benefits and outcomes. Validation helps to ensure that the change is implemented correctly, effectively, and efficiently, and that it does not introduce any errors, defects, or risks.
• Back-out and exception procedures: This means that any change request or proposal has a contingency plan or a rollback plan in case the change fails, causes problems, or is rejected. Back-out and exception procedures help to minimize the negative impact of the change, and to restore the original state or the baseline of the project or program. They also help to handle any deviations or issues that may arise during the change implementation or the change review.

References:

• CTPRP Job Guide
• An Agile Approach to Change Management
• CM Overview
• Management Artifacts and its Types
• Achieving Regulatory and Industry Standards Compliance with the Scaled Agile Framework
• 8 Steps for an Effective Change Management Process

 An Asset Management program is a set of policies, procedures, and practices that aim to optimize the value, performance, and lifecycle of the organization’s assets, such as physical, financial, human, or information assets123. An Asset Management program typically defines policy requirements for the following aspects of asset management:

• The Policy states requirements for the reuse of physical media (e.g., devices, servers, disk drives, etc.): This requirement ensures that the organization follows proper procedures for sanitizing, wiping, or destroying physical media that contain sensitive or confidential data before reusing, recycling, or disposing of them123. This requirement helps prevent data leakage, theft, or loss, and protects the organization’s reputation and compliance123.
• The Policy requires that employees and contractors return all company data and assets upon termination of their employment, contract or agreement: This requirement ensures that the organization recovers all the data and assets that were assigned, loaned, or accessed by the employees and contractors during their employment, contract, or agreement123. This requirement helps maintain the security, integrity, and availability of the organization’s data and assets, and prevents unauthorized or inappropriate use or disclosure of them123.
• The Policy defines requirements for the inventory, identification, and disposal of equipment and/or physical media: This requirement ensures that the organization maintains an accurate and up-to-date record of all the equipment and physical media that it owns, leases, or uses, and assigns unique identifiers to them123. This requirement also ensures that the organization follows proper procedures for disposing of equipment and physical media that are no longer needed, useful, or functional123. This requirement helps improve the efficiency, effectiveness, and accountability of the organization’s asset management processes, and reduces the risks of waste, fraud, or misuse of the organization’s resources123.

However, option D, a policy requirement that requires visitors (including other tenants and maintenance personnel) to sign-in and sign-out of the facility, and to be escorted at all times, is typically not defined in an Asset Management program. Rather, this requirement is more likely to be defined in a Physical Security program, which is a set of policies, procedures, and practices that aim to protect the organization’s premises, assets, and personnel from unauthorized access, damage, or harm . A Physical Security program typically defines policy requirements for the following aspects of physical security:

• The Policy requires visitors (including other tenants and maintenance personnel) to sign-in and sign-out of the facility, and to be escorted at all times: This requirement ensures that the organization controls and monitors the access of visitors to the facility, and verifies their identity, purpose, and authorization . This requirement also ensures that the organization prevents visitors from accessing restricted or sensitive areas, equipment, or information, and escorts them throughout their visit . This requirement helps enhance the security, safety, and compliance of the organization’s facility, assets, and personnel, and prevents potential threats, incidents, or breaches .
• The Policy defines requirements for the locking, alarming, and surveillance of the facility and its entrances and exits: This requirement ensures that the organization secures the perimeter and the interior of the facility, and detects and responds to any unauthorized or suspicious activity or intrusion . This requirement also ensures that the organization uses appropriate and effective physical security measures, such as locks, alarms, cameras, guards, or barriers, to deter, prevent, or delay unauthorized access . This requirement helps protect the organization’s facility, assets, and personnel from theft, vandalism, sabotage, or attack .
• The Policy specifies requirements for the emergency preparedness and response of the facility and its occupants: This requirement ensures that the organization plans and implements procedures for dealing with emergencies, such as fire, flood, earthquake, power outage, or active shooter, that may affect the facility and its occupants . This requirement also ensures that the organization provides adequate and accessible equipment, resources, and training for the emergency preparedness and response, such as fire extinguishers, first aid kits, evacuation routes, emergency contacts, or drills . This requirement helps ensure the safety, health, and continuity of the organization’s facility, assets, and personnel, and minimizes the impact and damage of emergencies .

Therefore, option D is the correct answer, as it is the only one that does not reflect a policy requirement that is typically defined in an Asset Management program. References: The following resources support the verified answer and explanation:

• 1: Asset Management Policy Guide + Free Template | Fiix
• 2: Asset Management Policy: How to Build One From Scratch - Limble CMMS
• 3: How to develop an asset management policy, strategy and governance framework: Set up a consistent approach to asset management in your municipality
• : Physical Security Policy - SANS
• : Physical Security Policy - IT Governance

An organization’s Ethics and Code of Conduct Program is a set of policies, procedures, and practices that define the expected standards of behavior and ethical values for all employees and stakeholders. A key component of such a program is a disciplinary process that outlines the consequences and actions for violating the code of conduct or any other relevant policies. A disciplinary process helps to enforce the code of conduct, deter unethical behavior, and protect the organization’s reputation and integrity. A disciplinary process should include clear criteria for determining the severity and frequency of violations, the roles and responsibilities of the parties involved, the steps and timelines for investigation and resolution, and the range of sanctions and remedies available. A disciplinary process should also be fair, consistent, transparent, and respectful of the rights and dignity of the accused and the accuser. A disciplinary process may involve formal termination or change of status of the employee, depending on the nature and impact of the violation. Therefore, option B is a correct component of an organization’s Ethics and Code of Conduct Program.

The other options are not necessarily components of an Ethics and Code of Conduct Program, although they may be related or supportive of it. Option A, participation in the company’s annual privacy awareness program, is more likely to be a component of a Privacy Program, which is a specific area of ethics and compliance that deals with the protection and use of personal information. Option C, signing acknowledgement of Acceptable Use policy for use of company assets, is more likely to be a component of an Information Security Program, which is another specific area of ethics and compliance that deals with the safeguarding and management of data and systems. Option D, a process to conduct periodic access reviews of critical Human Resource files, is more likely to be a component of an Internal Control Program, which is a general area of ethics and compliance that deals with the design and implementation of controls to ensure the reliability and accuracy of financial and operational information. References:

• 1: Creating an Effective Code of Conduct (and Code Program) - Corporate Compliance Insights
• 2: Code of Conduct & Ethics (Examples and Best Practices) - Status.net
• 3: Why Have a Code of Conduct - Free Ethics & Compliance Toolkit
• 4: “Code of Ethics” and “Code of Conduct” - GeeksforGeeks
• 5: Six Tips on How to Implement a Strong Ethics Program - KnowledgeLeader

Application version control standards for software release updates are not part of the IT change management approval process, but rather a technical aspect of the software development lifecycle. The IT change management approval process is a formal and structured way of evaluating, authorizing and scheduling changes to IT systems and infrastructure, based on predefined criteria and roles. The IT change management approval process typically includes the following components123:

• A change request form that captures the details, rationale, impact, risk and benefits of the proposed change
• A change approval board (CAB) or other authorized approvers who review and approve or reject the change request based on the business case, feasibility and alignment with the organization’s objectives and policies
• A documented audit trail for all changes, especially emergency changes, that records the date, time, reason, approver and outcome of each change
• A defined roles and responsibilities matrix that clarifies the expectations and accountabilities of each stakeholder involved in the change management process, such as the change manager, change owner, change coordinator, change implementer and change requester
• A set of guidelines that restrict the approval of changes to only authorized personnel who have the appropriate knowledge, skills and authority to make decisions about the changes References:
• 1: Change Approval Process in ITIL Change Management
• 2: Guide to the IT Change Requests Approval Process
• 3: Overview of the change management approval process

The Cardholder Data Environment (CDE) is the part of the network that stores, processes, or transmits cardholder data or sensitive authentication data, as well as any connected or security-impacting systems123. The CDE is subject to the Payment Card Industry Data Security Standard (PCI DSS), which is a set of requirements and guidelines for ensuring the security and compliance of payment card transactions123. The PCI DSS defines various artifacts that are reviewed when assessing the CDE, such as:

• The Data Security Standards (DSS) framework: This is the document that specifies the 12 high-level requirements and the corresponding sub-requirements and testing procedures for PCI DSS compliance123. The DSS framework should be used to scope the assessment, meaning to identify and document the systems and components that are in scope for PCI DSS, as well as the applicable requirements and controls for each system and component123. Therefore, option A is a true statement regarding artifacts reviewed when assessing the CDE.
• The Report on Compliance (ROC): This is the report that provides the assessment results completed by a qualified security assessor (QSA) that includes an onsite audit of the CDE123. The ROC is a detailed and comprehensive document that validates the organization’s compliance status and identifies any gaps or deficiencies that need to be remediated123. The ROC is required for merchants and service providers that process more than 6 million transactions annually, or that have suffered a breach or been compromised in the past year123. Therefore, option B is a true statement regarding artifacts reviewed when assessing the CDE.
• The Self-Assessment Questionnaire (SAQ): This is a questionnaire that provides a validation tool for merchants and service providers that are not required to submit a ROC123. The SAQ is a self-assessment tool that allows the organization to evaluate its own compliance status and identify any gaps or deficiencies that need to be remediated123. The SAQ does not provide independent testing of controls, as it is based on the organization’s self-reported answers and evidence123. Therefore, option C is a false statement regarding artifacts reviewed when assessing the CDE.
• A System and Organization Controls (SOC) report: This is a report that provides an independent audit of the internal controls and processes of a service organization, such as a cloud provider, a data center, or a payment processor45. The SOC report is not specific to PCI DSS, but rather to other standards and frameworks, such as SOC 1 (based on SSAE 18), SOC 2 (based on Trust Services Criteria), or SOC 3 (based on SOC 2)45. A SOC report is not sufficient to demonstrate PCI DSS compliance, as it may not cover all the requirements and controls of the PCI DSS, or it may not address the same location or scope as the CDE123. Therefore, option D is a false statement regarding artifacts reviewed when assessing the CDE.

References: The following resources support the verified answer and explanation:

• 1: PCI DSS Quick Reference Guide
• 2: PCI DSS FAQs
• 3: PCI DSS Glossary
• 4: What is a SOC report?
• 5: SOC Reports: What They Are, and Why They Matter

End-user device policies are policies that establish the rules and requirements for the use and management of devices that access organizational data, networks, and systems. These policies typically include user obligations that define the responsibilities and expectations of the users regarding the security, privacy, and compliance of the devices they use. According to the web search results from the search_web tool, some common user obligations defined in end-user device policies are:

• A statement specifying the owner of data on the end-user device: This statement clarifies who owns the data stored on the device, whether it is the organization, the user, or a third party. This statement also defines the rights and obligations of the data owner and the data custodian, such as the access, retention, disposal, and protection of the data123.
• A statement that defines the process to remove all organizational data, settings and accounts at offboarding: This statement outlines the steps and procedures that the user must follow to securely erase or transfer all organizational data, settings, and accounts from the device when they leave the organization or change their role. This statement also specifies the roles and responsibilities of the user, the organization, and the device manager in ensuring the proper offboarding of the device143.
• A statement detailing user responsibility in ensuring the security of the end-user device: This statement describes the actions and measures that the user must take to protect the device from unauthorized access, theft, loss, damage, or compromise. This statement may include requirements such as enabling encryption, password, firewall, antivirus, updates, and backups, as well as reporting any incidents or issues related to the device1435.

However, option D, a statement that specifies the ability to synchronize mobile device data with enterprise systems, is not a user obligation defined in end-user device policies. Rather, this statement is a feature or functionality that may be enabled or disabled by the organization or the device manager, depending on the security and compliance needs of the organization. This statement may also be part of a device configuration policy or a mobile device management policy, which are different from end-user device policies. Therefore, option D is the correct answer, as it is the only one that does not reflect a user obligation defined in end-user device policies. References: The following resources support the verified answer and explanation:

• 1: End-User Device Policy | IT Services - University of Chicago
• 4: Device compliance policies in Microsoft Intune | Microsoft Learn
• 2: Basics of an End User Computing Policy - Apparity Blog
• 3: End-User Device Management Standard Operating Procedure
• 5: End-User Devices | Information Security - University of Chicago

Remote monitoring of HVAC, Smoke, Fire, Water, or Power systems best reflects components of an environmental controls testing program. These systems are critical to ensuring the physical security and operational integrity of data centers and IT facilities. Environmental controls testing programs are designed to verify that these systems are functioning correctly and can effectively respond to environmental threats. This includes monitoring temperature and humidity (HVAC), detecting smoke or fire, preventing water damage, and ensuring uninterrupted power supply. Regular testing and monitoring of these systems help prevent equipment damage, data loss, and downtime due to environmental factors.

References:

• Environmental control standards such as ISO/IEC 27001 (Information Security Management) include requirements for the testing and monitoring of physical and environmental security controls.
• The "Data Center Operations Manual" by the Uptime Institute provides detailed guidelines on the testing and maintenance of environmental control systems to ensure the resilience and reliability of data center operations.

 TPRM program metrics are the indicators that measure the performance, effectiveness, and maturity of the TPRM program. They help to monitor and communicate the progress, achievements, and challenges of the TPRM program to various stakeholders, such as business units, executive management, risk committees, and board of directors. However, the level of reporting and the frequency of changes in TPRM program metrics vary depending on the stakeholder’s role, responsibility, and interest123:

• Business unit: This level of reporting is focused on the operational aspects of the TPRM program, such as the status of vendor assessments, remediation actions, issues, and incidents. The changes in TPRM program metrics at this level are frequent and granular, as they reflect the day-to-day activities and outcomes of the TPRM program.
• Executive management: This level of reporting is focused on the strategic aspects of the TPRM program, such as the alignment with the business objectives, the compliance with the regulatory requirements, the management of the key risks, and the optimization of the resources and costs. The changes in TPRM program metrics at this level are less frequent and more aggregated, as they reflect the overall direction and performance of the TPRM program.
• Risk committee: This level of reporting is focused on the oversight aspects of the TPRM program, such as the evaluation of the risk appetite, the review of the risk profile, the approval of the risk policies, and the escalation of the risk issues. The changes in TPRM program metrics at this level are occasional and more analytical, as they reflect the governance and assurance of the TPRM program.
• Board of Directors: This level of reporting is focused on the advisory aspects of the TPRM program, such as the endorsement of the risk strategy, the awareness of the risk trends, the guidance of the risk culture, and the support of the risk initiatives. The changes in TPRM program metrics at this level are rare and exceptional, as they reflect the high-level and long-term vision and value of the TPRM program.

Therefore, the correct answer is D. Board of Directors, as this is the level of reporting where changes in TPRM program metrics are rare and exceptional. References:

• 1: 15 KPIs & Metrics to Measure the Success of Your TPRM Program | UpGuard
• 2: Third-party risk management metrics: Best practices to enhance your … | Diligent
• 3: TPRM Metrics - Telling Your Risk Story - Shared Assessments | Shared Assessments

Software as a Service (SaaS) is a cloud deployment model that provides users with access to software applications over the internet, without requiring them to install, maintain, or update the software on their own devices. SaaS is primarily focused on the application layer, as it delivers the complete functionality of the software to the end users, while abstracting away the underlying infrastructure, platform, and middleware layers. SaaS providers are responsible for managing the servers, databases, networks, security, and scalability of the software, as well as ensuring its availability, performance, and compliance. SaaS users only pay for the software usage, usually on a subscription or pay-per-use basis, and can access the software from any device and location, as long as they have an internet connection. Some examples of SaaS applications are Gmail, Salesforce, Dropbox, and Netflix. References:

• Shared Assessments CTPRP Study Guide, page 15, section 2.2.2
• Cloud Computing Deployment Models and Architectures, section on Cloud Computing Models
• Layered Architecture of Cloud, section on Application Layer

Fourth-Nth party risk refers to the potential threats and vulnerabilities associated with the subcontractors, vendors, or service providers of an organization’s direct third-party partners. This can create a complex network of dependencies and exposures that can affect the organization’s security, data protection, and business resilience. To manage this risk effectively, organizations should conduct comprehensive due diligence on their extended vendor and supplier network, and include contractual stipulations that require notification and approval for any subcontracting activities. This way, the organization can ensure that the subcontractors meet the same standards and expectations as the direct third-party partners, and that they have adequate controls and safeguards in place to protect the organization’s data and systems. Additionally, the organization should monitor and assess the performance and compliance of the subcontractors on a regular basis, and update the contract provisions as needed to reflect any changes in the risk environment. References:

• Understanding 4th- and Nth-Party Risk: What Do You Need to Know?
• Best Practices for Fourth and Nth Party Management
• Fourth-Party Risk Management: Best Practices

This statement does not reflect current practice in addressing fourth party risk or subcontracting risk because it is not sufficient to rely on external audit reports alone. Outsourcers should also perform their own due diligence and monitoring of the subcontractors, as well as ensure that the third party has a robust TPRM program in place. External audit reports may not cover all the relevant aspects of subcontracting risk, such as data security, compliance, performance, and quality. Moreover, external audit reports may not be timely, accurate, or consistent, and may not reflect the current state of the subcontractor’s operations. Therefore, outsourcers should adopt a more proactive and comprehensive approach to managing subcontracting risk, rather than relying on external audit reports. References:

• Shared Assessments Program, page 13: “Outsourcers should not rely solely on external audit reports to address subcontracting risk. Outsourcers should also inspect the vendor’s TPRM program and require evidence of the assessments of subcontractors.”
• Five Best Practices to Manage and Control Third-Party Risk, page 3: "Restricting privileged accounts

Data anonymization is the process of removing or altering any information that can be used to identify an individual from a data set. This technique provides the strongest assurance that data does not identify an individual, as it makes it impossible or extremely difficult to link the data back to the original source. Data anonymization can be achieved by various methods, such as generalization, suppression, perturbation, or pseudonymization12. Data anonymization is often used for privacy protection, compliance with data protection regulations, and data sharing purposes3. References:

• 1: Data Security: Definition, Importance, and Types | Fortinet
• 2: Data Security Best Practices: Top 10 Data Protection Methods - Ekran System
• 3: Data anonymization - Wikipedia

According to the NIST Computer Security Incident Handling Guide1, one of the first steps in responding to an incident is to identify the scope, nature, and source of the incident. This involves gathering evidence, analyzing logs, interviewing witnesses, and performing forensic analysis. The goal is to determine the extent of the compromise, the type of attack, the identity or location of the attacker, and the potential impact on the organization and its stakeholders. This step is essential for containing the incident, mitigating the damage, and preventing further escalation or recurrence. References:

• NIST Computer Security Incident Handling Guide1, Section 3.2.2 Identification
• Cisco What Is an Incident Response Plan for IT?2, Section 2. Respond
• CrowdStrike Incident Response [Beginner’s Guide]3, Section 3. Incident Response Steps

In the context of Third-Party Risk Management (TPRM) requirements within the Software Development Life Cycle (SDLC), a process for data destruction and disposal is not typically considered a key component. The primary focus within SDLC in TPRM is on ensuring secure software development practices, which includes maintaining artifacts to prove that SDLC gates are executed, conducting software security testing, and having processes in place for fixing security defects. While data destruction and disposal are important security considerations, they are generally associated with data lifecycle management and information security management practices rather than being integral to the SDLC process itself.

References:

• Best practices in secure software development, as outlined in frameworks like the Secure Software Development Framework (SSDF) by NIST, emphasize the importance of secure coding, vulnerability testing, and remediation processes rather than data disposal practices.
• The "Software Security Framework (SSF)" by the Open Web Application Security Project (OWASP) provides guidance on integrating security practices into the SDLC, focusing on areas like threat modeling, secure coding, and security testing.

When calculating residual risk, the best practice for an assessor is to adjust the vendor risk rating based on the changes to the risk level after analyzing the findings and considering the effectiveness of mitigating controls. Residual risk refers to the level of risk that remains after controls are applied to mitigate the initial (inherent) risk. By evaluating the findings from a third-party assessment and factoring in the mitigating controls implemented by the vendor, the assessor can more accurately determine the remaining risk level. This adjusted risk rating provides a more realistic view of the vendor's risk profile, aiding in informed decision-making regarding risk management and vendor oversight.

References:

• The concept of residual risk calculation is discussed in risk management frameworks such as ISO 31000 (Risk Management - Guidelines), which guides the assessment and treatment of risks.
• The "Third-Party Risk Management Guide" by ISACA outlines the process of assessing and managing risks associated with third parties, including the calculation of residual risk.

Web content accessibility guidelines (WCAG) are a set of standards that aim to make web content more accessible to people with disabilities, such as visual, auditory, cognitive, or motor impairments. While WCAG is a good practice for web development and usability, it is not directly related to web application security. WCAG does not address the common security risks that web applications face, such as injection, broken authentication, misconfiguration, or vulnerable components. Therefore, adhering to WCAG is not a method of securing web applications, unlike the other options. References:

• 4: OWASP Top 10, a standard awareness document for web application security, lists the most critical security risks to web applications and provides best practices to prevent or mitigate them.
• 5: SANS Institute, a leading provider of cybersecurity training and certification, offers a security checklist for web application technologies (SWAT) that covers best practices for error handling, data protection, configuration, authentication, session management, input and output handling, and access control.
• 6: Built In, a platform for tech professionals, provides 13 web application security best practices, such as using a web application firewall, keeping track of APIs, enforcing expected application behaviors, and following the OWASP Top 10.

Application whitelisting is a security technique that allows only authorized applications to run on a device or network, preventing malware or unauthorized software from executing. While this can be a useful security measure, it is not directly related to remote access risk evaluation, which focuses on the security of the connection and the access rights of the remote users. The other options are more relevant to remote access risk evaluation, as they help to monitor, control, and audit the remote access activities and prevent unauthorized or malicious access. References:

• 1: Secure Remote Access: Risks, Auditing, and Best Practices
• 2: 5 Common Vulnerabilities Associated With Remote Access

For services with system-to-system access, ensuring sufficient time for quality assurance (QA) testing before implementing changes is crucial to reducing the risk of business disruption to the outsourcer. This requirement ensures that any modifications to the system are thoroughly vetted for potential issues that could impact the outsourcer's operations. QA testing allows for the identification and remediation of bugs, compatibility issues, and other potential problems that could lead to operational disruptions or security vulnerabilities. By allocating adequate time for QA testing, organizations can ensure that changes are fully functional and secure, thereby maintaining the integrity and availability of services provided to the outsourcer. This practice is aligned with industry standards for change management, which advocate for comprehensive testing and validation processes to ensure the reliability and stability of system changes.

References:

• Industry standards such as ITIL (Information Technology Infrastructure Library) emphasize the importance of thorough testing and validation within the change management process to minimize the risk of disruptions and ensure the smooth operation of services.
• Guides like "Managing Change in IT Outsourcing Arrangements: The TPRM Perspective" provide insights into best practices for change management in third-party relationships, including the critical role of QA testing in mitigating risks associated with system changes.

Workstation and endpoint security refers to the protection of devices that connect to a network from malicious actors and exploits1. These devices include laptops, desktops, tablets, smartphones, and IoT devices. Workstation and endpoint security can involve various measures, such as antivirus software, firewalls, encryption, authentication, patch management, and device management1.

Among the four options, the use of multi-tenant laptops poses the greatest risk potential for workstation and endpoint security. Multi-tenant laptops are laptops that are shared by multiple users or organizations, such as in a cloud-based environment2. This means that the laptop’s resources, such as memory, CPU, storage, and network, are divided among different tenants, who may have different security policies, requirements, and access levels2. This can create several challenges and risks, such as:

• Data leakage or theft: If the laptop is not properly isolated or encrypted, one tenant may be able to access or compromise another tenant’s data or applications2. This can result in data breaches, identity theft, or compliance violations.
• Malware infection or propagation: If one tenant’s laptop is infected by malware, such as ransomware, spyware, or viruses, it may spread to other tenants’ laptops through the shared network or storage2. This can disrupt the laptop’s performance, functionality, or availability, and cause damage or loss of data or applications.
• Resource contention or exhaustion: If one tenant’s laptop consumes more resources than allocated, it may affect the performance or availability of other tenants’ laptops2. This can result in slow response, poor user experience, or service degradation or interruption.
• Configuration or compatibility issues: If one tenant’s laptop has different or conflicting settings, preferences, or applications than another tenant’s laptop, it may cause errors, crashes, or compatibility problems2. This can affect the laptop’s functionality, reliability, or usability.

Therefore, the use of multi-tenant laptops should trigger more investigation due to greater risk potential, and require more stringent and consistent security controls, such as:

• Segmentation or isolation: The laptop should be logically or physically separated into different segments or zones for each tenant, and restrict the communication or interaction between them2. This can prevent unauthorized access or interference between tenants, and limit the impact of a security incident to a specific segment or zone.
• Encryption or obfuscation: The laptop should encrypt or obfuscate the data and applications of each tenant, and use strong encryption keys or algorithms2. This can protect the confidentiality and integrity of the data and applications, and prevent data leakage or theft.
• Antivirus or anti-malware: The laptop should install and update antivirus or anti-malware software, and scan the laptop regularly for any malicious or suspicious activities2. This can detect and remove any malware infection or propagation, and prevent damage or loss of data or applications.
• Resource allocation or management: The laptop should allocate or manage the resources of each tenant, and monitor the resource consumption and utilization2. This can ensure the performance or availability of the laptop, and prevent resource contention or exhaustion.
• Configuration or standardization: The laptop should configure or standardize the settings, preferences, or applications of each tenant, and ensure the compatibility or interoperability between them2. This can avoid errors, crashes, or compatibility issues, and improve the functionality, reliability, or usability of the laptop.

References: 1: What is Desktop Virtualization? | IBM1 2: Multitenant organization scenario and Microsoft Entra capabilities2

The frequency of cyclical assessments is one of the key factors that determines the effectiveness and efficiency of a TPRM program. Cyclical assessments are periodic reviews of the vendor’s performance, compliance, and risk posture that are conducted after the initial onboarding assessment. The frequency of cyclical assessments should be aligned with the organization’s risk appetite and tolerance, and should reflect the level of risk and criticality of the vendor to the organization’s operations. A common approach to determine the frequency of cyclical assessments is to use a vendor risk score, which is a numerical value that represents the vendor’s inherent and residual risk based on various criteria, such as the type, scope, and complexity of the services or products provided, the vendor’s security and privacy controls, the vendor’s compliance with relevant regulations and standards, the vendor’s past performance and incident history, and the vendor’s business continuity and disaster recovery capabilities. The vendor risk score can be used to categorize the vendors into different risk tiers, such as high, medium, and low, and assign appropriate frequencies for cyclical assessments, such as annually, biannually, or quarterly. For example, a high-risk vendor may require an annual assessment, while a low-risk vendor may require a biannual or quarterly assessment. The vendor risk score and the frequency of cyclical assessments should be reviewed and updated regularly to account for any changes in the vendor’s risk profile or the organization’s risk appetite.

The other three statements do not best reflect the factors that help you determine the frequency of cyclical assessments, as they are either too rigid, too vague, or too reactive. Statement A implies that vendor assessments are only necessary during onboarding and can be replaced by continuous monitoring afterwards. However, continuous monitoring alone is not sufficient to ensure the vendor’s compliance and risk management, as it may not capture all the aspects of the vendor’s performance and risk posture, such as contractual obligations, service level agreements, audit results, and remediation actions. Therefore, vendor assessments should be conducted during onboarding and at regular intervals thereafter, complemented by continuous monitoring. Statement C suggests that vendor assessments should be scheduled based on the type of services or products provided, without considering the other factors that may affect the vendor’s risk level and criticality, such as the vendor’s security and privacy controls, the vendor’s compliance with relevant regulations and standards, the vendor’s past performance and incident history, and the vendor’s business continuity and disaster recovery capabilities. Therefore, statement C is too vague and does not provide a clear and consistent basis for determining the frequency of cyclical assessments. Statement D indicates that vendor assessment frequency may need to be changed if the vendor has disclosed a data breach, implying that the frequency of cyclical assessments is only adjusted in response to a negative event. However, this approach is too reactive and may not prevent or mitigate the impact of the data breach, as the vendor’s risk level and criticality may have already increased before the data breach occurred. Therefore, statement D does not reflect a proactive and risk-based approach to determining the frequency of cyclical assessments. References:

• Third-Party Risk Management 101: Guiding Principles
• Mastering the TPRM Lifecycle
• Third Party Risk Management Maturity Assessment

 Criticality is a measure of how essential a service provider is to the organization’s core business functions and objectives. It reflects the potential consequences of a service disruption or failure on the organization’s operations, reputation, compliance, and financial performance. Criticality is not the same as risk, which is the likelihood and severity of a negative event occurring. Criticality helps to prioritize the risk assessment and mitigation efforts for different service providers based on their relative importance to the organization. Criticality is not limited to a specific type of service, such as disaster recovery or personal information, nor is it determined by the mode of access or connectivity. Criticality is assigned to the service providers that have the greatest impact on the organization’s ability to deliver its products or services to its customers and stakeholders in a timely and satisfactory manner. References:

• Shared Assessments. (2020). Certified Third Party Risk Professional (CTPRP) Study Guide1
• Milliman. (2017). Defining “critical or important functions or activities” for outsourcing purposes2
• Webster, C. and Sundaram, D.S. (2009). Effect of service provider’s communication style on customer satisfaction in professional services setting: the moderating role of criticality and service nature. Journal of Services Marketing, 23(2), 103-1131

Hybrid cloud is the cloud deployment model that is primarily used for load balancing. Load balancing is the process of distributing workloads and network traffic across multiple servers or resources to optimize performance, reliability, and scalability1. Load balancing can help prevent overloading or underutilizing any single server or resource, as well as improve fault tolerance and availability. Hybrid cloud is a mix of two or more different deployment models, such as public cloud, private cloud, or community cloud2. Hybrid cloud allows organizations to leverage the benefits of both public and private clouds, such as cost efficiency, scalability, security, and control3. Hybrid cloud can also enable load balancing across different cloud environments, depending on the demand, cost, and performance requirements of each workload. For example, an organization can use a private cloud for sensitive or mission-critical applications that require high security and performance, and a public cloud for less sensitive or variable applications that require more scalability and flexibility. By using a hybrid cloud, the organization can balance the load between the private and public clouds, and optimize the resource utilization and cost efficiency of each cloud.

The other cloud deployment models are not primarily used for load balancing, although they may have some load balancing capabilities within their own environments. Public cloud is the infrastructure that is shared by multiple tenants and open to the public. Anyone can use the public cloud by subscribing to it. Public cloud offers high scalability, elasticity, and cost-effectiveness, but may have lower security, privacy, and control than private cloud2. Community cloud is the infrastructure that is shared by similar consumers who collaborate to set up a cloud for their exclusive use. For example, government organizations can form a cloud for their exclusive use. Community cloud offers some benefits of both public and private clouds, such as shared costs, common standards, and enhanced security, but may have lower scalability and flexibility than public cloud2. Private cloud is the infrastructure that is for the exclusive use of a single organization. The cloud may or may not be operated by the organization. Private cloud offers high security, privacy, and control, but may have lower scalability, elasticity, and cost-effectiveness than public cloud2. References:

• 1: What is Load Balancing? | How Load Balancing Works | F5
• 2: The NIST Definition of Cloud Computing
• 3: What is Hybrid Cloud? | IBM
• : Hybrid Cloud Load Balancing - Kemp Technologies
• : [Hybrid Cloud Load Balancing: What You Need to Know - CloudHealth by VMware]

 Security vulnerabilities and security defects are not synonymous, but rather different concepts that relate to the security of software products or services. A security vulnerability is a weakness or flaw in the software that can be exploited by an attacker to compromise the confidentiality, integrity, or availability of the system or data12. A security defect is a mistake or error in the software code that causes the software to behave in an unexpected or incorrect way34. A security defect may or may not lead to a security vulnerability, depending on the context and impact of the defect. For example, a security defect that causes a buffer overflow may result in a security vulnerability that allows an attacker to execute arbitrary code on the system. However, a security defect that causes a spelling error in the user interface may not pose a security risk at all.

Security vulnerabilities and security defects have different causes, consequences, and solutions. Security vulnerabilities are often caused by design flaws, logic errors, or insufficient security controls in the software12. Security defects are often caused by poor coding practices, lack of testing, or human mistakes in the software development process34. Security vulnerabilities can have severe consequences for the software users, providers, and stakeholders, such as data breaches, identity theft, fraud, or sabotage12. Security defects can have various consequences for the software functionality, performance, or usability, such as crashes, glitches, or bugs34. Security vulnerabilities require proactive and reactive measures to prevent, detect, and mitigate the potential attacks, such as security testing, patching, monitoring, and incident response12. Security defects require corrective and preventive measures to identify, resolve, and avoid the errors, such as code review, debugging, refactoring, and quality assurance34.

Therefore, the statement that security vulnerabilities and security defects are synonymous is FALSE. They are distinct but related aspects of software security that require different approaches and techniques to address them. References: 1: What is a Software Vulnerability? | Veracode 2: Software Security: differences between vulnerabilities and Defects 3: What is a Software Defect? - Definition from Techopedia 4: Are vulnerabilities discovered and resolved like other defects? - Springer

An Information Security Incident Management Program is a set of policies, procedures, and tools that enable an organization to prevent, detect, respond to, and recover from information security incidents. An information security incident is any event that compromises the confidentiality, integrity, or availability of information assets, systems, or services12. A formal Information Security Incident Management Program typically includes the following components12:

• The definition of internal escalation processes: This component defines the roles and responsibilities, communication channels, and reporting mechanisms for escalating and managing information security incidents within the organization. It also establishes the criteria and thresholds for determining the severity and impact of incidents, and the appropriate level of response and escalation.
• The protocols for disclosure of information to external parties: This component defines the rules and guidelines for disclosing information about information security incidents to external stakeholders, such as customers, regulators, law enforcement, media, or other third parties. It also specifies the legal and contractual obligations, the timing and frequency, the format and content, and the approval and authorization processes for disclosure.
• The mechanisms for notification to clients: This component defines the methods and procedures for notifying clients or customers who may be affected by information security incidents. It also specifies the objectives, scope, and content of notification, as well as the timing and frequency, the delivery channels, and the feedback and follow-up mechanisms.
• The processes in support of disaster recovery: This component defines the steps and actions for restoring the normal operations of the organization after a major information security incident that causes significant disruption or damage to the information assets, systems, or services. It also specifies the roles and responsibilities, the resources and tools, the backup and recovery plans, and the testing and validation procedures for disaster recovery.

The statement that reflects a requirement that is NOT typically found in a formal Information Security Incident Management Program is D. The program includes processes in support of disaster recovery. While disaster recovery is an important aspect of information security, it is not a specific component of an Information Security Incident Management Program. Rather, it is a separate program that covers the broader scope of business continuity and resilience, and may involve other types of disasters besides information security incidents, such as natural disasters, power outages, or pandemics3 . Therefore, the correct answer is D. The program includes processes in support of disaster recovery. References: 1: Computer Security Incident Handling Guide 2: Develop and Implement a Security Incident Management Program 3: Business Continuity Management vs Disaster Recovery : What is the difference between disaster recovery and security incident response?

A documented process to gain approvals for use of open source applications is typically not part of evaluating the vendor’s patch management controls, because it is not directly related to the patching process. Patch management controls are the policies, procedures, and tools that enable an organization to identify, acquire, install, and verify patches for software vulnerabilities. Patch management controls aim to reduce the risk of exploitation of known software flaws and ensure the functionality and compatibility of the patched systems. A documented process to gain approvals for use of open source applications is more relevant to the software development and procurement processes, as it involves assessing the legal, security, and operational implications of using open source software components in the vendor’s products or services. Open source software may have different licensing terms, quality standards, and support levels than proprietary software, and may introduce additional vulnerabilities or dependencies that need to be managed. Therefore, a documented process to gain approvals for use of open source applications is a good practice for vendors, but it is not a patch management control per se. References:

• Guide to Enterprise Patch Management Planning
• Governance of Key Aspects of System Patch Management
• Certified Third Party Risk Professional (CTPRP) Study Guide

Single Sign-On (SSO) is a convenient and efficient way of authenticating users across multiple applications and platforms with a single set of credentials. However, it also poses some security risks and challenges that need to be considered and addressed. One of the main disadvantages of SSO is that it creates a single point of failure and a high-value target for attackers. If an end-user credential is compromised, the attacker can gain access to all the systems and resources that the user is authorized to access, potentially causing significant damage and data breaches. Therefore, SSO requires strong security measures to protect the user credentials, such as encryption, multifactor authentication, password policies, and monitoring. Additionally, SSO users need to be aware of the risks and follow best practices to safeguard their credentials, such as using strong and unique passwords, changing them regularly, and avoiding phishing and social engineering attacks. References:

• 1: What are the disadvantages of single sign-on authentication? - Information Security Stack Exchange
• 2: Single Sign-On Disadvantages: 6 Advantages and Disadvantages [What You Need to Know] - Mostly Blogging
• 3: SSO Security Risks: The Drawbacks of SSO (And What Can You Do About it) - Zluri

According to the Shared Assessments Certified Third Party Risk Professional (CTPRP) Study Guide, risk based decisioning is the process of applying risk criteria to prioritize and address the gaps identified during a third-party risk assessment1. The assessor should analyze the gaps based on the impact, likelihood, and urgency of the risk, and document the findings and recommendations in a report. The assessor should also review the existing or proposed compensating controls that could mitigate the risk, and submit the report to the business owner for approval of the risk treatment plan. The risk treatment plan could include accepting, transferring, avoiding, or reducing the risk, depending on the risk appetite and tolerance of the organization1.

The other statements do not reflect the best use of risk based decisioning, as they either ignore the risk analysis and documentation process, or apply a uniform or arbitrary approach to prioritizing and addressing the gaps. The assessor should not decide or conclude on the risk treatment plan without consulting the business owner, as the business owner is ultimately responsible for the third-party relationship and the risk management decisions1. The assessor should also not communicate that the gaps would not be included in the report if they were corrected immediately, as this could compromise the integrity and transparency of the assessment process and the report2.

References:

• 1: Shared Assessments Certified Third Party Risk Professional (CTPRP) Study Guide, pages 29-30, 33-34
• 2: Third-Party Risk Management: Final Interagency Guidance, page 10