CAT-200 Sample Questions Answers

For the Level 2 Analyst role, which additional My Queue items can you view on the Scoreboard? (Choose two)

Which features characterize data partitions? (Choose two)

Each CA Service Desk role record MUST be configured with:

When creating a macro to administer Service Level Agreements (SLAs), what must be associated with the macro?

Which component enables you to track and take action on tickets automatically to help you avoid breaching Service Level Agreements (SLAs)?

By default, the Object Manager resides on:

Which major layers does CA Service Desk consist of? (Choose four)

When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:

Your company is increasingly using wireless routers, and you have been asked to incorporate them in the support data for configuration items (CIs). In which records should you store this new category of hardware?