Microsoft Dynamics 365 for Customer Service Practice Questions
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Microsoft Dynamics 365 for Customer Service Questions and Answers
You need to configure the options for the schedule.
Which options should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to set up the analytics functionality.
What should you do?
You need to configure each escalation scenario.
Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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