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HD0-400 dumps questions answers

HDI HD0-400 Dumps

Exam Code:
HD0-400
Exam Name:
HDI Qualified Customer Support Specialist
Last Update: Nov 20, 2024
120 Questions
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Questions came word by
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HDI Qualified Customer Support Specialist Questions and Answers

Questions 1

What is a best practice when helping a customer whose native language is different to yours?

Options:

A.

Pause to allow time for understanding

B.

Avoid asking the customer for clarification.

C.

Avoid using remote control.

D.

Take regular breaks during the call.

Questions 2

Which metric is used to measure the average amount of time that a customer waits before a call is answered?

Options:

A.

Average speed to answer.

B.

First contact resolution.

C.

Availability.

D.

Abandon before answer.

Questions 3

What is the best description of process management?

Options:

A.

Process management is accomplishing tasks that we can test, report, and improve upon.

B.

Process management is a formal concept that we work with.

C.

Process management is a set of rules that can never be bent or broken.

D.

Process management is red tape that prevents creativity.