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HD0-100 dumps questions answers

HDI HD0-100 Dumps

Exam Code:
HD0-100
Exam Name:
Help Desk Analyst (HDA)
Last Update: Nov 20, 2024
116 Questions
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Help Desk Analyst (HDA) Questions and Answers

Questions 1

What is the primary role of support service?

Options:

A.

To provide technical resolutions

B.

To track problems and bugs

C.

To provide the customer with a knowledge-base

D.

To provide quality assistance

Questions 2

What is a key benefit of purchasing a knowledge database?

Options:

A.

It provides comprehensive information on proprietary applications

B.

It is inexpensive to purchase

C.

It provides comprehensive information on commonly used hardware and software

D.

It is inexpensive to update

Questions 3

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

Options:

A.

Instruct another analyst to conduct follow-up

B.

E-mail an apology to the customer

C.

Notify your manager of the situation

D.

Wait and see if the customer calls back