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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers
Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?
What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?
When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?