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Genesys GCP-GC-ADM Dumps

Exam Code:
GCP-GC-ADM
Exam Name:
Genesys Cloud Certified Professional - Contact Center Administration
Last Update: Dec 2, 2024
60 Questions with Explanation
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Genesys Cloud Certified Professional - Contact Center Administration Practice Questions

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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Questions 1

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

Options:

A.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

D.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Questions 2

Which ACD routing method routes interaction to the next available agent?

Options:

A.

Bullseye ACD

B.

Standard ACD

C.

Skills based routing

D.

All of the above

Questions 3

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

Options:

A.

Languages

B.

Medians

C.

Skills

D.

Index Ratings

E.

Knowledge levels

Next Question