Certified Implementation Specialist - IT Service Management Practice Questions
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Certified Implementation Specialist - IT Service Management Questions and Answers
What are key relationships between Change and Release Management? (Choose three.)
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?