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CIS-CSM dumps questions answers

ServiceNow CIS-CSM Dumps

Exam Code:
CIS-CSM
Exam Name:
ServiceNow Certified Implementation Specialist - Customer Service Management Exam
Last Update: Nov 13, 2024
239 Questions with Explanation
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Questions

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CIS-CSM FAQs

The CIS-CSM certification validates your expertise in configuring, implementing, and maintaining the ServiceNow Customer Service Management application.

The exam consists of approximately 60 multiple-choice questions, and candidates have 90 minutes to complete it.

Yes, certified professionals often command higher salaries due to their specialized skills and expertise in ServiceNow CSM, which are highly valued by employers.

The exam is conducted online and can be taken at a testing center or remotely, proctored via webcam.

The certification can qualify you for roles such as Customer Service Manager, ServiceNow CSM Developer, Implementation Specialist, and Customer Support Analyst.

The certification demonstrates your expertise in ServiceNow CSM, making you a preferred candidate for roles that require knowledge of ServiceNow's customer service solutions.

Yes, obtaining the CIS-CSM certification can lead to promotions and increased responsibility within your current organization, especially in roles related to customer service management and ServiceNow implementations.

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CIS-CSM Last Week Results!

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Customers Passed
ServiceNow CIS-CSM

86%

Average Score In Real
Exam At Testing Centre

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Questions came word by
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

What role does the Engagement Manager play before the Workshop? (Choose two.)

Options:

A.

Project Manager

B.

Acts as intermediary

C.

Provides answers to technical problems

D.

Assists with technical requirements

Questions 2

During which Now Create stage are workshops conducted?

Options:

A.

Execute

B.

Initiate

C.

Deliver

D.

Plan

E.

Close

Questions 3

When are any changes to the platform considered a customization?

Options:

A.

When they require an implementation spread across all project phases

B.

If they are NOT applied through the usage of built-in tools on the Now Platform

C.

When they are solely implemented for a custom application

D.

When there are business demands for custom functionality that is not offered out-of-the-box

What our customers are saying

Australia
Donna
Nov 10, 2024

I was juggling work and exam prep, so I needed a study resource that was both reliable and time-efficient. Dumpspedia’s materials for the CIS-CSM exam were perfect for my needs. The questions were concise and focused on the critical topics without overwhelming me with unnecessary details. After a couple of weeks of dedicated study, I went in and passed on my first try! Dumpspedia is a lifesaver for anyone who’s short on time but still wants to ace the exam.