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Cisco 820-605 Dumps

Exam Code:
820-605
Exam Name:
Cisco Customer Success Manager
Last Update: Nov 21, 2024
157 Questions with Explanation
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Cisco Customer Success Manager Questions and Answers

Questions 1

What are two barriers to adoption within an organization? (Choose two.)

Options:

A.

solution implemented by partner

B.

agile development model

C.

inadequate knowledge and skills

D.

centralized IT organization

E.

organizational silos

Questions 2

Which action should a Customer Success Manager take to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

Options:

A.

Provide break-fix support for technical problems experienced or observed by the customer.

B.

Provide a detailed cost structure for the management team.

C.

Provide training content to address current and existing barriers.

D.

Provide direct and in-depth technical expertise upon customer request.

Questions 3

A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

Options:

A.

Product Sales Specialist

B.

Renewals Manager

C.

Account Manager

D.

Customer Success Manager