78950X Sample Questions Answers

Verify SIP trunks are available for the ACCS integration.

Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

Administer the ACCS system SIP Domain to match the IP Office.

Change the IP Office SIP Domain to match the ACCS system.

Broadcast

Unicast

Anycast

Multicast

No agents are logged into any ACCS skillsets.

The control directory number is not acquired.

The master script is not activated.

The IP Office Short Code is not configured under the IP Office Server node.

Any time after 8:05 AM

After midnight

After 8:15 AM

After 9:00 AM

Post Call Processing Reason code

Not Ready Reason code

Activity code

Walk Away Reason code

The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.

The active and standby servers must be in the same location and network subnet using static IP addresses.

To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.

The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.

The Replication account setup must be different between Primary and Backup AAMS.

The UUID from Backup AAMS should be selected for use on Primary AAMS.

The UUID from Primary AAMS should be selected for use on Backup AAMS.

Enable High Availability should only be selected on the Primary AAMS.

The skillset threshold class must be created and assigned to the skillset in configuration.

The skillset threshold class must be created and applied to the agents servicing the skillset.

The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.

The skillset threshold class must be created and assigned to the skillset in Real-Time displays.

Third party telephone control has been lost.

Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.

No application flows or scripts have been properly activated.

The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.

Partitions

Element Manager login

Access class

Basic Launchpad rights

Windows group security

They appear in the problems view in Orchestration Designer.

The errors are signaled by Orchestration Designer at the instant they occur,

The errors are automatically corrected.

They appear in the error log view.

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

The SIP extension type must be H.323.

The SIP extension must be In the same number range as the agent telephone numbers.

A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Skillsets are only used for reporting purposes.

A skillset is a group of activity codes used for reporting purposes.

A skillset is group of agents whose skills are similar.

Skillsets are referenced in both application flows and scripts.

You can schedule multiple applications for backup in a single scheduling task.

The backup folder contains backup files for each application you select.

You can schedule on a frequency of a specific date.

Regularly occurring backups create a new backup folder for the previous backup.

You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

ACCS and IP Office resides on a single VMware host server

Avaya Contact Center Select hardware appliance

IP Office 500V2 voice platform

Avaya Contact Center Select software appliance

Avaya Contact Center Select DVD

Contact Center Server Configuration, SIP, Network Settings

System Control and Monitor Utility

Contact Center Multimedia

SIP Gateway Monitor SGM client