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  5. Avaya Aura Communication Applications Support Certified Exam Questions and Answers

72301X Sample Questions Answers

Questions 4

Right after an Avaya Breeze ™ installation, the customer called in stating WebRTC calls are not working.

Where can the administrator go to verify that the Avaya Breeze ™ server was configured to Accept Service?

Options:

A.

Avaya Breeze ™ web GUI, and navigate to Avaya Breeze ™ Dashboard.

B.

Avaya Breeze ™ command line, and run thestatus servicecommand.

C.

Avaya Aura® System Manager web GUI, and navigate to Breeze Dashboard.

D.

Avaya Aura® System Manager command line, run thestatus servicecommand.

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Questions 5

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Options:

A.

It is eight steps that guarantee a logical way to isolate an issue.

B.

It is eight steps that ensure a faster time to resolution.

C.

It is eight steps used to guarantee systems are operational after an implementation.

D.

It is eight steps that define how to escalate third-party integration issues.

E.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and

prevention for the future.

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Questions 6

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Options:

A.

Discipline 5 – Implement a Work-around

B.

Discipline 5 – Implement Corrective Actions

C.

Discipline 5 – Choose Corrective Actions

D.

Discipline 5 – Prevent Recurrences

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Questions 7

A customer called in stating that none of their users can IM or see each other’s Presence. After

troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.

Where would you go to correct this problem?

Options:

A.

Use SSH to Avaya Breeze ™, and run SMnetSetup.

B.

Use SSH to Avaya Breeze ™, and use theroutecommand to correct the routing table.

C.

Use Avaya Aura® System Manager web GUI to update the SIP Entity screen.

D.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform < Server Administration, and edit the Server Instance.

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Questions 8

In Avaya Aura® 7, how are calls typically routed from Avaya Aura® Communication Manager (CM) to Avaya Aura® Messaging (AAM)?

Options:

A.

Using an in-directly routed H.323 trunk group between CM and AAM via Session Manager

B.

Using a direct H323 trunk group between CM and AAM.

C.

Using SIP via Avaya Aura® Session Manager (SM), AAM is built as a user with a Communication Profile

and registry routing forwards the calls to AAM.

D.

Using SIP via Avaya Aura® Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.

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Questions 9

A customer reports that none of their users can IM or see each other’s presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.

Where would you go to correct this problem?

Options:

A.

Use Avaya Aura® System Manager web GUI to access the Breeze < Server Administration, and edit the

Server Instance.

B.

Use Avaya Aura® System Manager web GUI to update the SIP Entity screen.

C.

Use SSH to Avaya Breeze ™, and use the route command to correct the routing table.

D.

Use SSH to Avaya Breeze ™, and run SMnetSetup.

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Questions 10

A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura® Media Server (AAMS), Avaya Breeze ™ is not sending the correct information in the Request URI to match a regular expression in Session Manager.

Where do you configure the Media Server URI (ce-msml@avayA.com) that Avaya Breeze ™ will send to

AAMS via Avaya Aura® Session Manager (SM)?

Options:

A.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform >

Configuration > Attributes.

B.

Use SSH to Avaya Breeze ™ and edit the “/etc/config.properties” file.

C.

Use Avaya Aura® System Manager web GUI to access the Inventory > Manage Elements, and then edit the Avaya Breeze ™ element.

D.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform >

Configuration > Avaya Aura® Media Server.

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Questions 11

A maintenance engineer logs onto the Command Line Interface (CLI) of Avaya Aura ® Messaging (AAM) and issues the vmstat command.

What information will the display present?

Options:

A.

The amount of virtual memory used

B.

The status information about the virtual machine

C.

The statistical information about voicemail boxes

D.

The count of mailbox password violation attempts

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Questions 12

In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

Options:

A.

Using AAM SMI, navigate to Administration > Messaging > Security > Server/Application Certificates

B.

Using AAM SMI, navigate to Messaging > Software Management > Software Verification

C.

Using AAM SMI, navigate to Administration > Messaging > Security > Trusted Certificates

D.

Using AAM SMI, navigate to Administration > Server Maintenance > Security > Server/Application

Certificates

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Questions 13

Refer to the exhibit.

Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.

Based on this information, what is and is not working?

Options:

A.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is partially working, but routing may be incorrect.

B.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. The public network is not working.

C.

The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager are working. SBCE is not working.

D.

The local area network and Avaya Aura® Session Manager are working. Avaya Aura® Communication

Manager is not working.

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Questions 14

Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

Options:

A.

IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

B.

Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.

C.

Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.

D.

Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

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