dumpspedia logo
A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.
Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)
You are preparing for the first backup Avaya Aura® Contact Center.
Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?
Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?
In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)
You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.
What is the minimum required amount of RAM needed for the client computers?
Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments.
Which three statements regarding AACC and the AAMS are true? (Choose three.)
The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.
Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)
Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?
After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.
From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?
You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).
Which operation on the server can the Server Utility perform?
A customer has purchased Avaya Aura® Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
Where is Open Queue initially enabled in AACC?
In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.
Which three conditions must be satisfied before a switch over can occur? (Choose three.)
While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?
A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.
Where do you set the transmission mode for the site to Unicast?
TESTED 11 Mar 2025