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500-442 dumps questions answers

Cisco 500-442 Dumps

Exam Code:
500-442
Exam Name:
Administering Cisco Contact Center Enterprise (CCEA)
Last Update: Nov 14, 2024
60 Questions with Explanation
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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

How many teams can an Agent be a part of?

Options:

A.

1

B.

2

C.

3

D.

unlimited

Questions 2

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

Options:

A.

The voice gateway may modify the digits presented to downstream devices.

B.

The voice gateway provides IVR functionality in a Contact Center deployment.

C.

The PSTN is responsible for delivering the inbound call to a voice gateway.

D.

The PTSN is responsible for routing the call to the agent.

E.

The voice gateway is responsible for routing the call to the agent.

Questions 3

What is the function of the CVP Subdialog Return element in a VXML application?

Options:

A.

populate variables sent back to CCE

B.

populate variables sent back to Virtualized Voice Browser

C.

populate variables sent back to VXML Gateway

D.

populate variables sent back to VXML Server