Cisco 500-052 Dumps

 Cisco Unified Contact Center Express does not support an embedded Internet browser within the Cisco Agent Desktop. The Cisco Agent Desktop is a legacy desktop application that provides call control and agent state management for Unified CCX agents. The Cisco Agent Desktop does not have an embedded Internet browser, but it can launch an external browser to display web pages or applications. However, the Cisco Agent Desktop is deprecated and replaced by the Cisco Finesse desktop, which is a web-based agent and supervisor desktop that supports an embedded Internet browser. The CiscoFinesse desktop is available for all Unified CCX platform sets, including Standard, Enhanced, and Premium. For more information on the differences between the Cisco Agent Desktop and the Cisco Finesse desktop, see the Cisco Unified Contact Center Express Solution Reference Network Design, Release 12.5 (1), Chapter: Cisco Unified CCX Desktop Options, Section: Cisco Agent Desktop and Cisco Finesse Desktop Comparison. References:

• Cisco Unified Contact Center Express Solution Reference Network Design, Release 12.5 (1)
• Cisco 500-052 Free Practice Exam & Test Training - ITExams.com

 The Cisco Unified CCX steps that would make an HTTP request are Cache Document and Send Http Response. The Cache Document step sends an HTTP GET request to a specified URL and stores the response in a Document variable. The Send Http Response step sends an HTTP response to the client that initiated the HTTP request. The response can include a status code, headers, cookies, and a body1, pages 2-81 and 2-82. The following steps do not make an HTTP request:

• Create URL Document: This step creates a URL Document variable from a string or a URL. The step does not send or receive any data over the network1, page 2-78.
• Write Document: This step writes a Document variable to a file on the local disk or a network share. The step does not use the HTTP protocol1, page 2-79. References: Cisco Unified Contact Center Express Editor Step Reference Guide, Release 11.6(2)

 The two releases that require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express (UCCX) are the major release and the service update. A major release is a new version of UCCX that introduces significant changes and new features. A service update is a maintenance release that fixes bugs and enhances the functionality of UCCX. Both the major release and the service update are available as ISO images that can be downloaded from the Cisco website or ordered as physical DVDs12

The other options do not require physical media to be ordered and received prior to patching or upgrading UCCX:

• Minor release: A minor release is a new version of UCCX that has minor changes and enhancements. A minor release is available as a COP file that can be downloaded from the Cisco website and applied to the UCCX system using the CLI or the web interface12
• Engineering special: An engineering special is a patch that addresses a specific issue or customer request. An engineering special is available as a COP file that can be downloaded from the Cisco website and applied to the UCCX system using the CLI or the web interface12

References: 1: Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5 (1) - Unified CCX Upgrade [Cisco Unified Contact Center Express] - Cisco 1 2: Cisco Unified Contact Center Express Install and Upgrade Guide, Release 11.6 (2) - Unified CCX Upgrade [Cisco Unified Contact Center Express] - Cisco 2