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Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Questions and Answers
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
A customer has provided you with the following solution requirements:
• A 360-degree view of the customer journey across touch points and agent interactions
• Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
• No modifications to the Call Center Elite infrastructure
• Enrich and personalize the customer experience by delivering relevant customer information from multiple sources
To enhance their call center solution, which application solution would you recommend to the customer?
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
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